Alliances & Channels Operations Business Partner

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Global GTM Operations team is responsible for overall productivity and effectiveness of the sales organization, partnering closely with each GTM function and across Stripe to drive initiatives and support the overall rhythm of the GTM business. Within GTM, the Alliances & Channels (A&C) team is at the forefront of working with partners, sales and our users to drive revenue and growth.You will collaborate with senior A&C leadership as a strategic, operations, and analytics business partner, as well as work with the broader GTM and GTM Operations team to shape and execute key initiatives and continue to evolve the operation of the business. Responsibilities include go-to-market design, resource planning, quota setting and management, sales process optimization and business analytics. You will also partner with key cross-functional stakeholders, including Sales Strategy & Operations, Finance & Strategy, Global Systems & Processes, and the Planning and Insights team to streamline and optimize our internal processes and deliverables (monthly business reviews, weekly forecasting calls, target setting and planning) and deliver transformational initiatives.

What you’ll do

We are looking for an A&C Operations Lead to join our GTM Operations team, specifically supporting the A&C function as a strategic, operations, and analytics partner. We are looking for someone who is innately curious and ready to dig deep into operational and performance processes, systems, and data to assess current performance, identify improvement opportunities, and provide fact-based insights that enable us to introduce improvements in order to simplify complex cross-organizational systems to improve efficiency and drive growth. We are looking for a self-starter who is passionate about their work, detail oriented, analytical and has demonstrated success dealing with ambiguity in a high-growth environment, and solving problems with limited oversight. And lastly, we are looking for someone who is comfortable both as a team leader and an individual contributor.

Responsibilities

• Act as a key strategic partner to the global A&C team, continuously identifying areas for opportunity, and improving key processes across teams with multifaceted systems and tools
• Collaborate with our Head of Alliances & Channels to build sound strategies that will scale the A&C team globally, while collaborating with your GTM Ops peers and the rest of the sales organization to make sure the plans are aligned with regional and functional priorities
• Champion the operational and reporting needs of the organization by defining and prioritizing requirements, working closely with cross functional partners to identify solutions
• Monitor and report key performance indicators (KPIs), trends, and deliver prescriptive recommendations to drive efficiencies and scale across the org
• Develop and execute initiatives designed to optimize sales team efficiency and productivity
• Oversee implementation of enabling systems and tools, working closely with internal systems teams
• Proactively resolve data quality, process, and policy adherence issues

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of sales or GTM operations experience in a similar industry
• Experience being a business partner with a GTM executive or similar role
• Familiarity with SFDC
• Understanding of the sales cycle and previous exposure to GTM teams, and Alliances and Channels or GTM Partnerships organizations
• A passion for understanding systems of work and how to improve them through transformative and iterative approaches
• Strong problem solving and analytical ability, with a track record of “test & learn” demeanor
• Ability to multi-task and work in cross-functional, fast-paced environments with the pressure of multiple deadlines, multiple partners / vendors, and complexity
• Experience and desire for working in a start-up environment, developing business infrastructure, and energetically scaling a high-growth business

Preferred qualifications

• Prior experience in GTM Partner Strategy & Operations
• Prior experience at a growth stage internet or software company
• Experience working cross-functionally with sales teams and deep familiarity with sales operations and sales KPIs