Analyst - Tool Administration

Job Overview: 

We are looking for a highly motivated and organized individual to join our team as a Salesforce, Rocketlane, and Jira Administrator. This is an entry-level role perfect for someone eager to learn and grow in administration for Salesforce, Rocketlane (a collaborative customer onboarding platform), and Jira (project management software). In this role, you will support the setup, configuration, and optimization of these systems to ensure smooth day-to-day operations and enhance user experience. 

Key Responsibilities: 

Salesforce Administration: 

• Support the creation of reports, dashboards, and automated workflows to streamline business processes. 
• Monitor and resolve user issues, ensuring seamless access to Salesforce functionality. 

Rocketlane Administration: 

• Help manage Rocketlane setup, including project templates, workflow configurations, and user permissions. 
• Assist in maintaining project visibility, ensuring that clients and internal teams are aligned throughout onboarding and project cycles. 
• Support users by troubleshooting issues related to task management, document sharing, and collaboration features within Rocketlane. 
• Collaborate with project managers to ensure that the Rocketlane platform is used effectively for client-facing projects. 

Jira Administration: 

• Assist with the configuration of Jira projects, workflows, issue types, and screens to support team needs. 
• Help manage user permissions and access controls in Jira, ensuring that data security and workflows are maintained. 
• Troubleshoot and resolve issues related to Jira configuration, and work on integrating Jira with other tools (e.g., Salesforce or Rocketlane) as needed. 
• Generate and support the creation of Jira reports and dashboards for internal teams. 

Collaboration & Support: 

• Work closely with cross-functional teams to understand requirements and translate them into system configurations. 
• Assist with creating and updating documentation, including configuration guides, user manuals, and best practice workflows for Salesforce, Rocketlane, and Jira. 
• Provide user support and training to help team members make the best use of the tools. 

Qualifications: 

Education & Experience: 

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (preferred). 
• Some experience, internships, or coursework in Salesforce, Rocketlane, or Jira administration is a plus. 
• Familiarity with business applications and project management tools is beneficial. 

Skills: 

• Basic understanding of Salesforce administration (e.g., objects, reports, workflows). 
• Knowledge of Jira administration (e.g., projects, workflows, permissions) is a plus. 
• Familiarity with Rocketlane as a tool for onboarding or project management is desirable but not required. 
• Strong organizational skills with keen attention to detail. 
• Basic troubleshooting skills and the ability to learn new systems quickly. 
• Good communication skills and ability to work effectively with a cross-functional team. 

What We Offer: 

• Hands-on training and mentorship to build expertise in Salesforce, Rocketlane, and Jira. 
• Opportunities for career growth and skill development in project management and system administration. 
• A collaborative and supportive work environment where your input is valued.