Client Solutions Manager, Amazon

We are looking for a hands-on, creative, detail-oriented, analytical, and highly-motivated account manager to help scale our growing advertising business. You will work with the sales, creative, product teams and other Amazon business partners to manage media campaigns, ensure strong campaign performance and deliver positive return on investment for our emerging and growing advertisers.

Key job responsibilities
Specific responsibilities include, but are not limited to, working with sales to create strategic media plans, project-managing all pre-launch work, overseeing campaign set up, interacting with advertising agencies & brands, raising the bar on creative quality, optimizing campaign performance by analyzing metrics, reporting and diving deep to provide insights to clients, showcasing category performance and creative insights. The Client Solutions team also plays an instrumental role in testing alpha and beta offerings, developing hypotheses, and generating insights that inform our sales strategy. You will bring enhanced analytical capabilities and strategic thinking to this process, strengthening our ability to translate technical capabilities into compelling advertiser solutions.

To do this, you need to be extremely hands-on, have a deep understanding of Amazon's display advertising products, technical/operational capabilities, and have the ability to synthesize analysis into a concise and compelling presentations.

A day in the life
• Build solid relationships with advertising agencies and clients, displaying a dedication to delivering first-class service and online advertising solutions
• Flawlessly execute end-to-end campaigns, liaising with key internal and external stakeholders
• Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase efficiency, drive high renewal rate and meet clients’ KPIs
• Monitor and communicate campaign progress through regular, in-depth activity reports and insights, using this knowledge as a basis for future campaigns and Co-lead monthly and quarterly reviews with advertisers
• Leverage our suite of rich data, targeting and product channels to collaborate with the other teams in the development of tailored solutions that meet clients’ goals
• Troubleshoot any technical or implementation issues, collaborating with internal teams to develop quick and sound solutions
• Accelerated testing and implementation of new ad products with sound hypothesis development and validation
• Serve as a source of market intelligence for other areas of the Advertising team (e.g., product development, product marketing, DSP) and assist in the development of best practices and operational efficiencies
• Drive operational excellence to ensure SLA adherence and client satisfaction
• Billing and resolution of any financial issues
• Travel to accounts as needed (Estimated 15-20%)

About the team
Amazon Advertising operates at the intersection of e-commerce and advertising, offering a rich array of digital display advertising solutions with the goal of helping our customers find and discover anything they want to buy. We help advertisers reach customers on Amazon.in, across our other owned and operated sites, on other high-quality sites across the web, and on millions of mobile and tablet devices. We put the customer at the heart of everything we do and work backwards, including in advertising.
If you’re obsessed with being a part of digital advertising that informs instead of interrupts; that helps customers deliver great products and brands, not just delivers impressions; and that empowers customers to be decisive, rather than distracts them – then we want you to come join us and make advertising even better.- Experience in advertising
- Experience in DSP/ad network sales
- Proven experience (3-4 years) in ad operations, online marketing or advertising
- 2+ years working in an external client facing environment- Experience building high-velocity ad products

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.