Manager, Product Management

So, what’s the role all about? 

A fast-growing business within NICE is the NICE Public Safety Line of Business, which develops state of the art solutions that integrate and put into context information from many sources to help emergency control rooms and investigation departments reconstruct and understand the who, what, when, where and why of an incident. This business also provides industry leading cloud solutions for the Criminal Justice market for the acquisition, management and analysis of digital evidence for over 3,000 public safety customers.  

Due to increasing demand for our solutions the Product Team is expanding its ability to deliver and maintain customer systems. As the Manager of Product Owner organization, Public Safety in India, you will play a pivotal role in managing and mentoring a team of Product Owners. Your responsibilities will include shaping product vision, overseeing the entire product lifecycle, and ensuring product development aligns with strategic business goals. You will drive capability enhancement, practice maturity, and the successful execution of product strategies to deliver maximum value to clients. Additionally, you will focus on building team competencies, providing performance management, and fostering growth through mentorship and leadership. 

What you will be doing? 

• Lead and Manage the Product Owner Team: Mentor, guide, and support Product Owners to foster a culture of collaboration, innovation, accountability, and high performance. Oversee performance management and professional growth of team members. 

• Strategic Product Planning: Collaborate with stakeholders to define product vision, strategy, and roadmaps aligned with organizational goals. 

• Backlog Management: Supervise the creation, prioritization, and refinement of product backlogs to ensure alignment with business objectives and customer needs. Provide support and guidance to Product Owners in roadmap and backlog development. 

• Stakeholder Engagement: Partner with cross-functional teams—including development, marketing, sales, and customer support—to gather requirements, set priorities, and communicate product updates effectively. 

• Delivery Oversight: Ensure timely delivery of product features and enhancements that meet quality standards. Monitor progress, identify potential risks, and implement mitigation strategies. 

• Continuous Improvement: Drive process improvements, implement best practices, and promote Agile methodologies to enhance the efficiency and effectiveness of the product development lifecycle. 

• Data-Driven Decision Making: Leverage data, analytics, and customer feedback to make informed product decisions and adjustments. 

• Market Research and Thought Leadership: Stay updated on industry trends, competitor offerings, and customer preferences to maintain product competitiveness. Cultivate and promote thought leadership within the organization and the industry. 

• Conflict Resolution and Escalation Management: Intervene in internal and client escalations, address performance challenges among Product Owners, and resolve inter-personal or inter-team conflicts effectively. 

Have you got what it takes? 

• Bachelor’s degree in computer science, Engineering, or a related field (MBA preferred)
• Product Management certification is a plus
• Over 15 years of professional experience, including 5+ years as a Product Owner, Product Manager, or a similar role, with 2–3 years in a leadership or managerial position
• Experience working in a matrix organization and managing cross-functional teams
• Familiarity with Cloud technologies and Analytics is an advantage
• Strong understanding of Agile frameworks (Scrum, Kanban) with hands-on experience in Agile product development
• Demonstrated ability to develop and execute product strategies and roadmaps, managing multiple priorities effectively
• Exceptional communication, leadership, and interpersonal skills to lead teams and influence stakeholders
• Highly proficient in analytical and problem-solving skills, with the ability to thrive under pressure and in high stakes situations
• Comfortable working in an environment with a degree of ambiguity, making informed decisions and guiding teams confidently
• Strong multitasking abilities and adept at balancing competing priorities
• Proven track record of navigating complex challenges and driving successful outcomes

What’s in it for you? 

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! 

Enjoy NICE-FLEX! 

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. 

Requisition ID: 5976
Reporting into: Director
Role Type: Manager