Workplace Manager

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. 

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why You Should Join the Workplace Team at Adyen

At Adyen, our Workplace team plays a vital role in ensuring a seamless, efficient, and welcoming environment for every employee. From creating an inviting first impression as soon as you enter our offices, to designing, building, and maintaining inclusive, comfortable, and collaborative workspaces across the globe, we are dedicated to supporting the best possible work experience for all Adyen team members. We aim to create an environment where everyone can perform at their best.

We are looking for an organized, proactive, and detail-oriented Workplace Manager to join the Workplace Team Lead in overseeing daily operations at our Amsterdam offices. In this role, you’ll be an integral part of the team, working both with local and global teams to support Adyen’s mission and vision. We value partnership, clear communication, and a customer-focused mindset, as you will serve as an internal ambassador for the Adyen brand, ensuring that our offices meet the highest standards for employees, guests, and clients.

What You’ll Do

• Contract and Vendor Management: Oversee contract administration by ensuring all agreements are accurately documented in the contract management system. Manage renewals, extensions, and cancellations, and proactively address upcoming deadlines. Continually assess service levels and manage RFPs and update providers as needed.
• Work with the internal workplace team to oversee and manage the custodial, catering, maintenance, and other onsite teams to ensure ongoing high quality experiences across four office locations in Amsterdam.
• Process Improvement: Identify areas for improvement in current processes and work with the team to enhance office operations, making workflows more efficient.
• Expense Tracking & Budget Management: Oversee office-related expenses, manage budgets, and ensure expenditures are within approved limits. Process invoices and work with the finance department for timely payment coordination.
• Project Management: Partner with the global project team and lead the logistics management and execution of any AMS office construction, renovation, or office-wide initiatives, ensuring smooth execution from planning to completion. Communicate regularly with all internal stakeholders on progress.
• Sustainability Initiatives: Partner with the Impact Team to identify and implement opportunities to increase sustainability within the office environment.
• Global Support: Step in as a back-up for other global teams when necessary (e.g., covering for long-term sickness leave, resignations, or other absences). Support global offices with operational needs, which may include travel abroad to assist in various locations.
• Safety & Security: Collaborate with the Head of Physical Safety and Security on projects relating to employee safety, such as emergency plans (BHV) and risk assessments (RI&E), ensuring all measures are up to date and in compliance with regulations. Along with all members of the workplace team, participate as a key member of all safety and security groups. 

Who You Are

• Approachable and Personable: You are someone who thrives on building relationships, whether welcoming visitors to the office, addressing employee inquiries, or giving constructive feedback on office-related matters.
• Highly Organized: You excel in fast-paced environments, balancing multiple tasks at once, and ensuring everything is running smoothly. Your attention to detail is key to making sure nothing slips through the cracks.
• Proactive Problem Solver: You take initiative, thinking ahead and making decisions when necessary, while maintaining a positive, solution-oriented attitude.
• Collaborative Team Player: You believe in the power of teamwork and putting collective goals ahead of individual ego. You communicate effectively and enjoy working within a diverse, global team.
• Flexible & Adaptable: With a global mindset, you’re comfortable working across cultures, time zones, and changing circumstances. You embrace challenges with a can-do attitude.
• Hands-On and Detail-Oriented: Whether you're organizing an office event or troubleshooting an operational issue, you are hands-on and take pride in ensuring everything is executed to the highest standard.

Additional Requirements

• A minimum of 5 years experience in a similar role, with a background in office management and workplace operations for a multi-site company.
• Vendor management experience working with a variety of infrastructure service providers - custodial, catering, maintenance, etc. 
• Proven ability to manage projects and work collaboratively across teams, ensuring alignment and seamless execution.
• Willingness to travel domestically and internationally when necessary to support other offices and global teams.
• On-site presence: This is an office-based role, requiring a daily presence in our Amsterdam locations - 5 days per week.

Our Diversity, Equity and Inclusion commitments 

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our Amsterdam office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.