Senior Technical Writer

Job summary

We are seeking a highly motivated, technically deep, senior writer to author high-quality technical content in a fast-paced and challenging environment. The ideal candidate is a solid technical writer and creative thinker with a passion for technology.

In this role within the UX Content team, you'll be responsible for innovating and writing high-impact content for our digital trust products. You will work cross-functionally with UX designers, Product managers, Engineering, and various stakeholders to ensure our content is structured, clear, relevant, consistent, and up to date.

What you will do 

• Author and publish customer-centric content for our digital trust software products.
• Manage complex documentation projects, including driving documentation project planning with engineering and product teams, with a focus on maintaining high standards for clarity, consistency, accuracy, and timeliness.
• Collaborate with product stakeholders to assess content (UX and Documentation) requirements and drive content innovation while ensuring consistency among processes and expectations.
• Use data analytics and customer insights to monitor our content performance and to drive content improvements.
• Help us continually improve our authoring guidelines and processes.
• Communicate with management and project stakeholders, keeping them informed of project status, including conflicts and resolution plans.

What you will have 

• 7+ years of experience as a technical writer.
• In-depth knowledge of the content development lifecycle, including identifying and understanding the content needs of the audience, gathering information, interviewing SMEs, testing the product, and conducting research.
• Deep understanding of the software development lifecycle and other engineering practices.
• Experience creating clear, accurate, and accessible documentation for a technical audience.
• Ability to prioritize and multitask in a fast-paced, demanding environment with competing deadlines.
• Ability to communicate effectively, both verbal and written, across all levels of the organization with a proven ability to influence others.
• You are data driven and have experience working with data analytics to drive content improvements.
• Experience using source control and versioning platforms such as GitHub.
• Experience using Confluence, Jira, and content management systems (CMS).
• Experience delivering context-sensitive help using Pendo a plus.
• Experience creating tutorial videos a plus.
• Experience documenting APIs a plus.
• Experience in coding a plus.

Benefits 

• Generous time off policies
• Top shelf benefits
• Education, wellness and lifestyle support

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