Senior Developer Advocate (Customer Identity)

About Auth0

Auth0 is an easy to implement, adaptable authentication and authorization platform. We secure more than 42 million logins daily for customers worldwide – and we're growing fast! Our mission is to secure the world's identities so innovators can innovate. By combining a customer-first approach with a relentless focus on product excellence, we empower millions of users globally to enjoy secure, seamless logins.

Role Overview

The Product-Led Growth (PLG) team’s mission is to “Democratize and streamline the evaluation, use, and purchase of Okta products.” Specifically for Auth0, we aim to help Okta become the Customer Identity provider of choice for developers in small organizations, startups, and nonprofits. As a Customer Advocate, you will guide self-service customers in understanding and leveraging our platform, assisting them with current or potential plans, and identifying growth opportunities.

This role requires a curious and motivated individual with strong organizational skills, attention to detail, and excellent communication abilities. Success in this position can lead to career growth in Sales or Marketing.

Key Responsibilities

• Guide developers and other customers along their journey with Auth0 by showcasing the value of advanced features and of the different Auth0 plans and offers, through clear and engaging communication.
• Respond to common customer inquiries, such as product plan upgrades, billing, and account setup.
• Partner with Field teams to address specific cases, share customer insights, and identify upgrade opportunities.
• Manage customers exceeding their plan quotas, ensuring a smooth transition to suitable plans.
• Proactively reach out to developers in self-service programs based on usage data, conducting experiments to identify effective engagement strategies for scalability.
• Collect and share customer feedback to inform internal teams, including Product, Documentation, Pricing, and PLG, on opportunities for improvement.

What You Bring

• A passion for serving the developer community and assisting customers with intuitive and helpful guidance on plans and features.
• Experience in customer-facing roles such as consulting, support, or pre-sales.
• Highly motivated, self-starting, and driven, with the ability to work independently and collaboratively within multi-functional teams.
• Adaptability and comfort in fast-paced, iterative environments with a strong focus on experimentation.
• Exceptional communication skills and the ability to simplify complex concepts for diverse audiences.
• Excellent organizational and time management skills.
• Fluency in English.
• Ability to understand customer needs and guide them toward appropriate plans and solutions.

Preferred Qualifications

• Previous experience in sales development or as a Customer Advocate, XDR, etc.
• Familiarity with identity and access management concepts.
• Experience working with startups or nonprofits.

Why Join Us?

• Be part of a collaborative and innovative team driving Auth0’s growth.
• Opportunity to make a meaningful impact on customer experiences and the broader PLG strategy.
• Access to ongoing learning and professional development opportunities.
• Competitive compensation and benefits in a supportive work environment.