Business Systems Analyst III

WHAT IS BOX? 

Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Founded in 2005, Box is headquartered in Redwood City, CA, and we have offices across the United States, Europe, and Asia.

WHY BOX NEEDS YOU

Box is looking for a Conga CPQ Business Systems Analyst to support our sales portfolio. Box utilizes Conga CPQ (formerly Apttus CPQ) as its primary configure, price, quote solution, which integrates into the Salesforce.com platform.  We are primarily looking for a business functional system analyst, who is comfortable working independently to define system design and is skilled in configurations within the tool.  An ideal candidate will have exceptional analytical, communication, and problem solving skills and be comfortable interacting with all levels or organizations, including Executive Management.

This role will allow you to apply your functional CPQ and Salesforce.com tools expertise to some of Box's most critical go-to-market and operations initiatives. You will work closely with your team to collaborate on creative solutions for technical challenges, provide inputs on the CPQ systems roadmap, and provide direct value to our business partners. You will interact frequently with senior management and must become a trusted thought-leader to our extended business partners.

WHAT YOU'LL DO 

• Manage stakeholder engagement to evaluate business needs, facilitate requirements gathering, and present design solutions 

• Provide production support and maintenance of the Conga CPQ tool through managed sprint releases (or any adhoc production support)

• Facilitate design, implementation, maintenance and enhancement of the CPQ platform for Direct and Channel Sales teams by partnering with different business functions such as Deal Desk, Channel Ops, Order Management, Sales Legal, Technical Accounting, Pricing and Packaging, etc.

• Document functional design requirements and process flow diagrams in support of cross-functional designs.

• Conduct solution reviews with project team members to ensure solutions are aligned with business requirements

• Coordinate and perform system testing in conjunction with QA team members to ensure functional requirements are met. Work closely with project team during quality assurance testing and user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

• Triage and troubleshoot any issues that may arise for these environments as part of day-to-day business operations

• Collaborate via agile methodology to ensure end to end services are optimized, efficient, and continuously evolving to maximize value delivery. This includes new investments and implementations, extending existing functionality, and triaging inbound run-the-business bugs or enhancement requests

WHO YOU ARE

• Bachelor's degree

• 3+ years experience with Conga CPQ (preferred) or a similar CPQ tool

• 3+ years experience with Salesforce.com building/designing scalable Go-to-Market solutions

• 3+ years of system implementation experience and knowledge of owning techno-functional deliverables in a project, including functional design and QA

• Functional and hands-on configuration experience of Conga CPQ (preferred) or a similar CPQ tool including product, pricing and approvals setups

• In-depth understanding of the capabilities and constraints of Salesforce CRM and Conga CPQ (preferred) or a similar CPQ tool

• Additional experience with/knowledge of the larger quote to cash ecosystem (CLM, Billing, etc.) is a plus

• Knowledge of standard software development lifecycle 

• Ability to create and debug custom records, workflows and scripts on these platforms

• Ability to triage incoming production support requests and facilitate resolution for production bug fixes and minor enhancement requests

• Ability to work with vendor support as required to address system bugs, performance issues, and enhancement requests

• Ability to actively and clearly communicate with end-users (written and verbal) to support issue resolution

• Strong analytical skills and ability to solve complex issues

• Ability to work independently with minimal guidance

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.