Manager, Workplace

With over 10 years of experience in the Hospitality, Hotel Management, and Corporate Facilities Management (FM) sectors,having developed a strong expertise in managing operations in both hotel and workplace environments within MNCs. Background includes handling diverse responsibilities in similar managerial roles, communication skills, analytical abilities, and a high level of ownership and accountability. Self-driven professional with a focus on delivering exceptional service and efficient operations, ensuring both guest and employee satisfaction.

ROLES AND RESPONSIBILITIES

· Planning, organizing and smooth execution of Workplace Service delivery in BLR office that includes Soft Services, MEP, F&B, Security, Transport, Building Compliance etc.

· Management of complete F&B service offerings and recommendations to enhance the employee experience

· Effective Vendor management and controls. Track, measure, report and evaluate vendor performance.

· People management skills to lead BLR team towards effective delivery of services adhering to policies & procedures

· Driving ethics & integrity as a culture

· Management of extended teams of Housekeeping, Pantry, Security, F&B and other office support service partners

· Have a keen eye for detail, daily Inspection of office areas identifying opportunities for improvement

· Good knowledge of facility budgeting, accounts and forecasting

· Adherence to fire & employee safety practices and procedures

· Inventory controls and efficient management of resources

· Review the wastage control mechanism and implement it with highest efficiency.

· Ensure successful collaboration with Procurement and other stake holders

· Actively participate and promote team learning & development opportunities

· Constant focus on Customer requirements and delivering with Authenticity & Accountability

· Recommend and drive Optimization opportunities without compromising on quality

· Operational spend analysis & recommend cost saving opportunities

· Focus on identifying the root cause for any noncompliance and create mitigation plans

· Risk Assessment of the site from Operations and compliance perspective

· Driving Vendor Contracts and evaluation of SOW, KPI

· Excellent people skills and ability to interact with a wide range of staff and demands

· Proactive planning and anticipating business needs.

· Regular discussions with the team and planning office upgradation works post necessary approval

Overall Experience: 10+ years
Industry Experience: Hospitality / Hotels & Corporate FM / Workplace in an MNC in a similar capacity as a manager.
Qualification: Hospitality / Hotel Management / Graduate
Skills: Excellent Communication, Strong Analytical Skills, Self-performer, Ownership & Accountability.