The Opportunity
This Knowledge Management Lead role is pivotal in driving efficiency and effectiveness within Sitetracker's dynamic Research and Development (R&D) organization. More than a traditional technical writing position, this role is about proactive enablement and subject matter expertise.
As the Knowledge Management Lead, you will be at the center of equipping the R&D team and downstream consumers with the knowledge and resources to understand, implement, and support Sitetracker's product suite. You will minimize internal friction, accelerate the adoption of new features, and improve product proficiency across the organization.
This role offers the chance to contribute to a sophisticated, enterprise-grade software solution that is mission-critical for leading organizations. You will have high visibility and collaborate closely with R&D and other key stakeholders, directly impacting the efficiency and effectiveness of the entire Sitetracker organization.
What You’ll do:
As the Knowledge Management Lead, you will shape our organization's product narrative and knowledge dissemination strategy. You will ensure that the products in your tech stack are understood, valued, and effectively communicated both internally and externally. You will be an educator and evangelist for your team’s products and drive end-to-end enablement activities.
Launch and maintain a comprehensive product knowledge framework to ensure internal teams are fully informed about our product features, benefits, and use cases. Maintain the tools and processes to keep platform tools current, working well, and aligned. Oversee the creation of product-related content, including admin guides, FAQs, product cut sheets, release notes, and relevant resources, ensuring accuracy and consistency across all channels.Facilitate effective internal communication strategies to keep all departments aligned with product developments and updates. Work with sales, marketing, and customer support teams to enhance their product understanding and communication skills. Drive product enablement from product management across engineering, sales + marketing teams to align product knowledge strategies with business goals. Establish mechanisms to gather feedback from various stakeholders and incorporate insights into product knowledge materials and strategies. Independently own and successfully deliver all required documentation, training materials, and enablement components for an entire Program Increment (PI). Cultivate and maintain strong, collaborative relationships with each assigned development team, proactively engaging in team processes to understand and address enablement needs
