Director, Global Cross-Border Payments

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

London/UK Remote | 💰£110,500 - £189,800 (Depending on depth of experience) + Benefits | Hear from the team ✨

⭐ Our Payments Collective

We exist to provide a platform for teams to launch banking products with confidence.

The Payments Collective helps to make Monzo's global ambitions a reality, enabling revenue and customer growth with a resilient, self-serve banking platform.

About the Role

Reporting directly to the GM of Payments, you will own the P&L for international transfers/Cross-Border Payments, ensuring our foreign exchange strategies are aligned with business objectives, regulatory compliance, and market trends. 

This position needs an individual with deep expertise in FX markets, risk management, and regulatory requirements, as well as the ability to drive business growth through innovative FX payment products and solutions. This will be a 0-1, hands-on role. You’ll be expected to go deep with your SME knowledge to create an effective strategy within a lean space.

🔑Key Responsibilities

Commercial and product development:

• Monitoring global economic trends across International transfers and multi currency accounts
• Analysing competitor activity and identifying market opportunities and threats
• Reviewing key performance indicators (KPIs) relating to product performance, market shares, and profitability for the bank, and leading forums to manage the business
• Collaborating with Product Development, Engineering and Design teams to enhance existing products and develop new solutions

Strategic Planning:

• Evaluating and optimising pricing strategies to ensure competitiveness and profitability
• Identifying and assessing potential partnerships and alliances to expand market reach
• Forecasting future market demand and developing strategies to meet evolving customer needs.

Risk Management:

• Working with risk and compliance to ensure we are within risk appetite and following governance
• Ensuring adherence to anti-money laundering (AML) and know-your-customer (KYC) regulations.

Leading teams:

• Providing direction, guidance and mentorship to team members
• Promoting effective communication and collaboration within the team and across departments
• Monitoring team performance and providing development feedback

🤩 We’d love to hear from you if…

• You’re a commercial leader with experience in customer facing FX and x-border Payment products 
• You are commercially minded AND customer obsessed
• You can manage P&L Ownership across multiple products
• You can manage complex and ambiguous projects
• You’re a hands-on self-starter and can drive the business forward 
• You have the ambition and drive to build a high performing team and customer centric culture
• You’re familiar with digital banking, and emerging technologies within the FX payments space.

🙌 What’s in it for you

💰 £110,500 - £189,800 (Depending on depth of experience)  ➕share options.

📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London) 

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚 £1,000 learning budget each year to use on books, training courses and conferences.

🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

🌈 The application journey has 3 key steps

• Quick call with a Monzo Recruiter
• Video-call with the Hiring Manager
• Full-loop interviews (2-3 video-interviews with the team & key stakeholders)

⏳ We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

This process should take around 4-6 weeks - your schedule is really important to us, so we promise to be as flexible as possible! 

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to business-hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

#LI-REMOTE                                                                                                                                                   

 #CM-1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊