Sr. Director of GTM Engineering - Salesforce

About Toast:

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

About this Role:

As the Senior Director of Go-To-Market Engineering you will manage a team of Salesforce Engineers, Solution Architects & Administrators responsible for providing technical solutions that meet the evolving business needs of the organization. You will collaborate with business stakeholders to scope and implement new technical initiatives, streamline, automate, and simplify processes and educate employees on the effective use of the technologies and processes necessary for the business to operate. We are in the process of transforming our traditional Enterprise Applications teams into having a product mindset in our approach to how we build and deliver the solutions that enable Toast to scale. 

Responsibilities:

• Partner closely with Product leadership to develop the vision for our use of GTM and Customer Solutions and ensure that the Go-To Market and Customer Solutions are built for the near and long term
• Develop organizational-level goals and drive the technical and organizational roadmap for Toast’s Go To Market/Customer Engineering teams. Partner Closely with Commercial and Corporate Engineering teams
• Influence key decisions on design and implementation of scalable, reliable, and cost-effective Go To Market/Customer engineering solutions
• Manage the daily activities of globally distributed Engineerings and and Admins who are delivering GTM and Customer Systems enhancements critical to Toast's growth
• Iterate quickly without compromising quality and raise the bar on operational excellence
• Identify and execute the processes needed to achieve operational excellence in all areas, including solution delivery, release management, and system reliability
• Facilitate release planning and capacity planning for team’s initiatives
• Balance the teams' work to add new features and pay down tech debt to ensure an efficient, stable, and scalable systems
• Build credibility with engineers, lead technical reviews and discussions, ensure best practices are developed and enforced, and advocate for the needs of the engineers
• Develop a team structure that is inclusive, thoughtful and efficient
• Mentor team members, identify/develop opportunities for individual growth and set a positive example for working in a team environment

Qualifications:

• Experience directly managing a global team with an offshore presence 
• Experience in Sales cloud, Sales CPQ and Service Cloud
• Successfully scaled teams, process and systems in a fast paced environment
• Work experience in an Agile/SCRUM environment
• Implementation expertise and practical experience working on large Salesforce projects involving complex integration with other systems
• Experience in collaborating with product owners representing Sales, Customer Service, Product & Engineering and balancing competing interests and needs across the organization to define a clear roadmap for CRM deliverables
• Experience in managing all aspects of Salesforce, including design, implementation, configuration, custom development, refactoring, automated testing, deployment etc.
• Experience in prioritizing new feature and enhancement requests in alignment with business objectives
• Experience in developing and retaining a highly talented team
• Excellent organizational, time management & verbal/written communication skills

Bonus:

• Experience in implementing Apttus CPQ or Salesforce CPQ and billing. Familiarity with Guided selling, product configuration and dynamic pricing
• Experience in migration to Lightning from Classic
• Experience working with 3rd party development teams
• Experience working with Jira
• Familiarity with Netsuite & DocuSign