Manager - Revops

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. We’re hiring a Manager for our Collections and Support team, reporting to our Senior Manager of Revenue Operations.

Key Responsibilities

• Manage and develop a team of Collections Representatives and Billing Support Representatives, ensuring work is completed in an accurate and timely manner in line with our SLAs
• Review customer accounts to proactively communicate with customers and internal partners to ensure collection of all outstanding invoice totals
• Prioritize and manage escalations by working closely with collection representatives and cross functional teams to ensure timely resolution.
• Respond to customer account inquiries and follow through to resolution in a timely manner
• Collaborate effectively with internal teams, establishing and maintaining regular cadences to discuss, and track process improvements.
• Post customer payments, refunds, and deposits by recording ACH and credit card transactions
• Provide training and guidance to collection representatives on the end-to-end billing and collection process, ensuring they are well-equipped to meet operational goals.
• Review and ensure that SOPs are current and lead efforts to streamline collection team deliverables for efficiency.
• Take ownership of key deliverables, including publishing SLA dashboards and key highlights on a monthly basis to monitor performance
• Consistently meet strict deadlines related to month-end close.
• Demonstrate strong people management skills by developing, mentoring and fostering growth within the team.
• Apply problem solving skills to address day-to-day collection operations issues and effectively manage the workload of collection representatives.

Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.