Solution Architect – Data Platform

With over 18,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

The CE&S (Customer Experience & Success) Business Intelligence team is chartered with delivering strategic & operational insights to a variety of key business stakeholders, including the CE&S Leadership, CE&S Delivery Managers, and cross-Microsoft stakeholders requiring support data insights.  We are chartered with two critical, strategic objectives: simplify the data & insights stream for CE&S leaders and enable business transformation with an intense focus on creating & delivering customer centric insights.  Our goal is to foster an insights-driven culture and enable the entire organization to make data-driven decisions.  To achieve this, we are transforming our data platform capabilities and creating one logical repository & standard taxonomy for all our CE&S data. 

The Solution Architect – Data Platform is a critical engineering role on the CE&S BI team. You will bridge the gap between business problems and technology solutions. You will champion the secure solution with a structured approach. You will have conversations with different stakeholders at various levels in their organization: with a business leader about how technology can enable reaching their goals or pursue new opportunities; with an architect about building applications out of services, application security models, role based access control or messaging patterns, with an IT Professional about application monitoring and continuous deployment, and with a developer about design and the code. In this role, you will also need to work closely with Program/Product Managers in their feature areas to ensure that customer requirements are thoroughly understood and reflected in future releases.

And – since we are in the midst of our own Digital transformation, you will also need to be adept at managing constant business change, rapidly evolving requirements, adjustments in strategic direction, and emerging technologies. You, and our data platform will need to be agile and flexible, yet strong and disciplined.  This is an amazing opportunity to be at the center of building a showcase worthy data capability to support an organization that interacts with thousands of our customers every day. 

This role is flexible in that you can work up to 100% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.