Director of Solution Delivery

Sitetracker is a global software company committed to helping organizations build, deploy, and maintain

the next generation of critical infrastructure faster and more profitably.

The Solution Delivery team is responsible for ensuring that customers are onboarded successfully onto

our platform and are set up for long-term adoption.

As part of our continued growth in scaling our team in India, we are seeking to hire a Director of Solution

Delivery will be based out of Bangalore and will provide leadership across the team in India.

This role focuses on scaling the team to meet growing global demand, supporting implementations, and

creating focused centers of excellence. The ideal candidate will have a background in SaaS consulting

and implementations, with experience in the Salesforce platform considered a plus. The Director of India,

Solution Delivery will collaborate closely with international teams and senior leadership to ensure service

excellence and operational efficiency. This role is ideal for a visionary leader who thrives in a dynamic

global environment and is passionate about building and scaling teams to support a high-performing

software delivery organization.

Build, lead, mentor, and manage a high-performing team of Solution Architects and Solution Analysts in India, focusing on implementations.

Oversee recruitment, training, and development to scale the team for both current and future demands.

Foster a culture of accountability, collaboration, and innovation within the team.

Oversee implementation work, ensuring projects are delivered on time, within scope, and to the highest standards.

Align team activities with global strategies and ensure the team can meet the demands of projects across multiple regions.

Stay up to date with the Sitetracker product and leverage knowledge to enable the team.

Support and guide the India team towards hitting departmental targets

Implement strategies to scale the team’s capacity for managing increasing project work from global regions.

Standardize delivery processes, with a focus on implementation best practices, to improve efficiency and reduce operational bottlenecks.

Ensure the team is agile and can handle both short-term and long-term project demands,adapting quickly to changes in business requirements.

Manage and support the offshore model and suggest areas of process improvements.

Develop and implement a "Follow the Sun" model for global Implementation delivery, enabling continuous 24-hour operations.

Coordinate with teams in the Americas, EMEA, and APAC to ensure seamless handovers of projects across time zones.

Build communication channels and protocols to support uninterrupted global operations.

Serve as the primary point of contact for global stakeholders in delivery projects, ensuring transparency and alignment with business objectives.

Collaborate with senior leadership and external clients to provide updates on project

statuses, resource needs, KPIs, and strategic initiatives.

Engage with key stakeholders to identify opportunities for growth and process

improvement.

Set clear KPIs and performance goals for the team, regularly tracking progress and ensuring alignment with global objectives.

Analyze service delivery metrics, identifying areas for improvement and implementing solutions to enhance SaaS project delivery.

Provide regular updates to global leadership on the performance of the India team and the effectiveness of the offshore and onshore model.