Rackspace: We’re obsessed with empowering our customers to grow their business, increase their efficiency, and deliver the future. We make this happen through our technical expertise across the world’s leading technologies. We’ve branded Fanatical Experience™. It’s at the heart of everything we do. Since 1999, this has guided how we care for customers, one another, our communities, and our planet. It’s our way of helping to make the world a better place. The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues, which may take several days or weeks to resolve, and keeps our customers updated through every step of the process. Work Location: If located within 60 miles of a Rackspace office, we'd like for you to work in the office twice a week remotely the rest of the week. If not located near one of our offices, you may work 100% remotely.
