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ION

Client Services Analyst, 2025 Leadership Development Program, Uniondale

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Uniondale, New York

1w ago
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Job Description

Our Company

ION is the world’s most progressive FinTech company providing pioneering software and consultancy services to customers around the globe. We serve large financial institutions, trading firms, central banks, and corporations. We are committed to automating processes that positively impact our customer’s work and provide insights to enable more informed decision making. We provide software and data to our customers to simplify complex processes and digitize their businesses. Our products and services help the world's leading organizations do more, in a better and simpler way, than ever before. 
 
ION software underpins the global fixed income, foreign exchange, and derivatives markets, powers the world’s central banks, and enables the automation of workflows across critical treasury and commodities operations for thousands of companies worldwide. ION data and analytics are the golden source for M&A, equity, and leverage finance bankers worldwide. With a dynamic team of 12,000+ employees, 40+ global offices, and 5,000+ customers worldwide, ION provides an unparalleled career experience for those who share our passion for growth and technology evolution. 
 
ION Group consists of the following divisions: 

·         ION Analytics: Provider of investment banking M&A, equity and debt data, analytics, and content. 
·         ION Corporates: Provider for the digital corporation, enabling automation of workflows across critical treasury and commodities operations. 
·         ION Markets: Provider of trading automation, analytics, and infrastructure to the global financial markets. 
·         ION Core Banking: Provider of core banking and financial software for financial institutions in Italy and internationally. 
·         ION InsightScore: Provider of credit information and credit management in Italy. 
·         ION Risk Metrics: Provider of credit servicing and asset management in Italy. 

Our Program

Our Leadership Development Program (LDP) is a foundational global initiative focused on developing talent for ION’s growing operations around the world. The program provides an opportunity for outstanding college graduates to start a career in a dynamic and fast paced global FinTech firm. 

Analysts will spend the first 18 months of their career in 3 unique, 6-month rotations in Support, Deployment and Product Management. At the end of their 3 rotations, analysts will transition into a Client Services Analyst role.   
 
What You'll Do

In the role of a Client Services Analyst, you will support, implement ION Products and be the voice of customers, helping build ION products for our customers including Tier 1 banks and Fortune 100 global corporations.  
As a Client Services Analyst you will work with ION customers to: 

·         Analyze technical and functional issues and communicate appropriately with customers or internal teams as necessary  
·         Deploy ION products and work with customers on their projects  
·         Analyze data to determine usage trends and recommend optimum solutions  
·         Automate repetitive tasks  
·         Work effectively within teams with minimal supervision   
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