Product Support Manager, Google Photos and Google One

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 5 years of experience in a technical project management or a customer-facing role.
  

Preferred qualifications:

• MBA or advanced degree in a Management, Business, or a related field.
• Experience in managing relationships with a wide network of stakeholders.
• Knowledge of Google Photos and Google One.
• Ability to draw insights from data, recommend a path forward, and project manage across groups/through recommended actions.
• Ability to manage multiple, time-sensitive projects with engaging priorities while working to drive projects to completion with high attention to detail.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $106,000-$156,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

• Develop and maintain expertise on both products, including critical features and user journeys.
• Understand user issues at a high level and in detail, improving issue taxonomies and understanding about individual issues.
• Collaborate with cross-functional teams to analyze user feedback, scaled and social channels to identify and escalate bugs, feature requests and emerging issues.
• Leverage user voice insights to collaborate with cross-functional teams on improvements to product features, journeys or support experiences.
• Understand, organize and synthesize large amounts of data to create narratives about user issues or improvements, including overseeing relevant success metrics and their goals.