Instructional Designer / Trainer

So, what’s the role all about?

Instructional Design and Technical Curriculum Development

• Design and develop technical enablement content for global use within live and virtual environments to educate learners about new and existing technologies
• Develop e-Learning content designed to provide a continuous learning environment
• Develop and deploy learning assessments to ensure and improve information retention
• Keep existing training material (documents, guides, videos, interactive guided navigation, etc.) updated with each NICE platform version release (quarterly release cycle).

Research and Sustain Technical Product Aptitude

• Be current on new NICE product features and platform releases to seamlessly transition that knowledge to internal and external customers
• Work cross-functionally with Product Management, Solution Consultants, and Engineering to support new product deployments through training
• Ability to deliver product and technology-based trainings to a variety of different learner profiles

Training Delivery and Facilitation

• Deliver Instructor-Led and Virtual trainings primarily to NICE clients, but also employees and business partners as needed to increase NICE product adoption rates
• Travel and attend relevant live trainings, client launches, and meetings to develop strong relationships with customers

How will you make an impact?

• 2 years of experience working with the NICE Product Line and Configuration Tools, or other contact center solution(s)
• Knowledge of Pendo, Salesforce, Jira, Confluence, and Asana preferred
• Cloud Based Software Training/Onboarding experience preferred
• Experience in creating and/or managing client User Groups and Certification programs
• Familiarity with rapid authoring tools (e.g., Adobe Captivate, Articulate Storyline and/or Articulate Rise)
• Experience developing training videos using Snaggit and Camtasia for video capture and editing, and (Elevenlabs, Wellsaidlabs, AWS Polly) for voiceover. 
• Experience leveraging various Learning Management System, compliance standards (e.g., SCORM) and/or Knowledge Management Systems
• Experience Uploading and Managing training content (e-Learning) in an LMS, preferably Cornerstone On Demand.

Have you got what it takes?

• Bachelor's Degree or equivalent years of experience required, with outstanding academic performance or equivalent
• 3+ years in instructional design or courseware development
• Solid technical aptitude to learn NICE’s product portfolio, value proposition, and how customers utilize our solutions
• 2+ years in a direct client facing role with a demonstrated track record of successfully applying problem solving, critical thinking, and analytical skills
• Ability to identify competency gaps that can be addressed through learning and development programs necessary to leverage on-the-job performance
• Ability to work collaboratively and effectively within a team environment
• Self-initiation and ability to work independently to quickly absorb product, company, and industry information.
• 2+ years of customer training work experience in the SAAS industry
• Proficiency in all MS Office products
• Exceptional verbal and written communications skills

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Requisition ID: 5327
Reporting into: 
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.