SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 6 AM to 10 PM CET
WORK LOCATION: Permanently work remote from any province in Spain.
START DATE: 7th July 2025
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
To expand the selection of products available to customers, Amazon engages with Sellers & Vendors who offer their catalog of products on Amazons’ global eCommerce platforms. The Selling Partner Support (SPS) team acts as the primary interface between Amazon and its Selling Partners. We obsess over providing world-class support, technical assistance and account management services to our global partners. We strive to predict the Vendors & Sellers’ needs, create innovative self-help tools and provide solutions to help our partners better serve their customers and grow their businesses.
The SPS Associate is an advocate for the perfect Seller interaction. By serving as the first resolution point for Sellers & Vendors
diagnosing technical, operational, system and process issues and propose solutions that will remove barriers to enable resolutions for our Selling Partners. As a subject-matter expert in several platforms and specialties, SPS Associates will educate Sellers &
Vendors on processes, tools, and standards in real-time. This role requires the ability to multitask, utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to driving excellence in Associate and Selling Partner experience. A strong record of customer focus and a keen interest in process improvement are key requirements for this role.
Key job responsibilities
Responsibilities Include, But Are Not Limited To
Supporting Amazons Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat)
Managing high volumes of inbound and outbound calls, emails and chats in a timely manner
Identifying customers’ needs, clarify information, research every issue and providing solutions
Exemplifying Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.
Building sustainable relationships and engaging customers by going the extra mile
Ability to oversee and achieve various productivity and quality targets and metrics
Open to collaborating with various internal stakeholders and teams
Documenting all Selling Partner interactions and information according to standard operating procedures
Ability to troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors
Attend regular training sessions, and learn product details and key selling points of products and technologies.
Any other duties and special projects as directed by management in keeping with the employee’s skills and experience
Ability to work shifts and weekends to accommodate Amazon´s opening hours, 7 days a week. To note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period.
A day in the life
Join our Amazon Family in Spain!
• New hires become a member of a diverse, multicultural and global team. Join one of our many Amazon community & Affinity groups to further experience Amazon’s inclusive, collaborative culture. • Amazon takes pride in growing talent and leadership from within and offers multiple career paths. • Private Healthcare Plan. • Prior to employment start, must have high speed internet with up to 5Mb download and 1Mb upload speed and a suitable home office work environment compliance with Amazon’s virtual contact canter policy. - Language: Fluent Turkish and English
- experience in a customer service environment
- Skills: Experience working with Operating systems (Windows) and using Office Suites(Microsoft Word, Outlook)
- Technical Skills: Basic working knowledge of spreadsheet software such as Excel and the ability to use communication and collaboration tools with ease* Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels.
* Excellent listening skills; able to demonstrate empathy and willingness to help
* Prior Contact Center experience very helpful (preferred)
* Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively
* Ability to work against and deliver performance in metric driven environment with high productivity and quality standards.
* Maintain a strong customer focus, ensuring the customer feels supported and valued
* Foster a positive and cooperative team environment at all times.
* Multitasking: ability to handle phone, chats and email contacts in tandem with each other
* Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role.
* Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand.
* Enthusiastic, highly self-motivated and willingness to learn new skills.
* Demonstrate strong sense of urgency and adaptability in response to changing business needs
* Demonstrate the ability to identify and drive process improvements.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (
https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
