Knowledge Management Lead

Why You'll Love This Role

We seek a visionary Knowledge Management Lead (i.e. “Cribl Librarian”) to transform Cribl's internal information ecosystem, driving organizational efficiency and fostering a culture of knowledge sharing. As part of the Business Operations team, this role will be instrumental in shaping our company's knowledge strategy and in support of a remote-first work environment.

As An Active Member Of Our Team, You Will ...

Content Strategy Development and Maintenance

• Develop and implement a comprehensive knowledge management strategy aligned with Cribl's business objectives, ensuring seamless knowledge access and collaboration in a distributed work environment
• Ensure quality of information is high: culling old content, combining redundant resources, and increasing findability and discoverability
• Partner closely with functional partners to ensure the content shared across company represents the latest and greatest materials and content

Digital Enablement

• Partner with Cribl’s IT team to support the implementation of effective knowledge management technologies to enhance accessibility and collaboration
• Create and drive a roadmap for evolving Cribl's knowledge infrastructure to support future growth and remote work capabilities

Cross-Functional Collaboration

• Partner with People, IT, and other departments to integrate knowledge management into core business processes
• Develop strategies to break down information silos and promote cross-functional knowledge sharing

Change Management and Adoption

• Develop training programs and resources to empower employees in effective knowledge creation, sharing, and utilization
• Cultivate a company-wide culture that values knowledge as a strategic asset

Remote-First Preparedness

• Implement and enable best practices for asynchronous communication and documentation to support remote work
• Create guidelines for virtual knowledge-sharing and mentoring programs

If You Got It - We Want It

• Proven track record in developing and implementing knowledge management strategies
• Experience with change management and driving adoption of new technologies and processes (e.g. Fathom, Smartsheets, Glean)
• Excellent communication and leadership skills, with the ability to influence at all levels of the organization
• Ability to develop, lead, and run effective enablement and training sessions to foster a culture of knowledge management and information sharing

Salary Range ($90,000 - $155,000)

The salary for this role is dependent on geographic location. The salary offered within the range described will be based on the individual candidate’s job-related knowledge, skills, and experience.  In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus.