E-Commerce Associate, Customer Experience and Business Trends

Are you obsessed with solving complex problems and raising the bar on customer experience? Are you excited by the idea of identifying opportunities and being part of the solutions which can inform global strategic decisions? Do you thrive and succeed in ambiguous situations and get motivated by innovating on behalf of the customers.

Customer Experience and Business Trends (CXBT) is looking for an hands-on E-Commerce Associate based in Shenzhen, to manage day to day operations for our CN Operations. Our team is responsible for running and growing an innovative and global project that helps Amazon improves its customers experience.

The E-Commerce Associate will manage and be responsible for performance metrics, market research, working with vendors, solving issues, establishing and following SOPs, and improving our processes. The candidate will need to roll up sleeves, wear many hats and solve or escalate issues, even those which are outside the immediate scope. The candidate will communicate and coordinate with the team globally to drive efficiency, process standardization and operational excellence.

The ideal candidate will take ownership for activities / deliverables assigned and will be involved in idea generation, analyzing and recommending business decisions, as well as strategic planning. Successful candidates will have an entrepreneurial spirit, flexibility to perform a variety of tasks, customer obsessed, great team ethic, communication skills, and the drive and motivation to achieve results in a fast-paced environment.

This role will be a good fit if you…
- have a passion for eCommerce, market research, customer experience and data analysis
- have hands-on experience with e-commerce and operations
- are optimistic and can work independently with minimal supervision
- have an analytical mind and are able to communicate/write complex issues in a concise way
- are passionate about owning solutions and solving issues in an ambiguous environment
- enjoy creating simple processes for complex problems


Key job responsibilities
- End to end ownership of the operational activities of the project assigned
- Responsible for maintaining and improving our key performance metrics
- Managing account and vendor relationships on a day to day basis
- Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution
- Build and analyze reports to help decision making
- Liaising with various internal teams to drive process improvement and operational excellence


About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings – for almost every business at Amazon – for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds – including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.- 3+ years of working experience
- Bachelor or Master’s degree in a business, engineering, operations or related field
- Excellent written and verbal communication skills in both Chinese and English- Market research, customer experience and data analysis skills.
- Track record of delivering results in a highly ambiguous environment
- Start up or Entrepreneurship experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.