Regional Operations Manager, Trust & Safety, Latin America

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 4 years of experience in data analytics, Trust & Safety, policy, cybersecurity, or related fields.
  
• Ability to communicate in English and Portuguese fluently to interact with local stakeholders.

Preferred qualifications:

• Experience in crafting compelling narratives intended to influence internal and external stakeholders, as well as presenting to senior executives in the organization.
• Experience running a scaled program serving thousands of developers/customers while managing relevant Key Performance Indicators.
• Experience/knowledge in data analysis, complex problem solving, scaled operations, and efficient execution.
• Knowledge of content moderation, DevOps, policy enforcement, customer support or policy creation.
• Proven ability to solve operational or policy problems, working closely with various cross-functional teams.

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

• Lead the management and resolution of Google Play policy related issues encountered by critical developers within the region.
• Drive Trust & Safety and Google Play-wide policy launches and Trust & Safety initiatives in the region to ensure seamless developer adoption and a safe app experience.
• Manage sensitive escalations, and drive operational improvement to mitigate the future risks, working with Play Partnerships, Policy, Ops, Engineering, and Product leadership.
• Represent your region to solicit stakeholder feedback for Google Play Policies and Operations.