At Pleo, we’re on a mission to revolutionise the way businesses manage company spending. No more outdated processes, clunky spreadsheets, or frustrating delays - we believe spend management should be seamless, empowering, and surprisingly effective for finance teams and employees alike. We’re creating tools that promote autonomy, foster trust, and let businesses focus on what truly matters.
Our culture is built on transparency, collaboration, and a deep commitment to innovation – which is reflected in our spending solution. At Pleo, you’ll join a passionate team shaping the future of work, all while having some fun along the way.
***Please note that this role is Hybrid with a few days per week in our exciting Lisbon office!
We're looking for a Customer Support Team Lead to join our Business Operations Team at Pleo. In this role, you'll help lead and scale our Lisbon-based support operations for the South & Western Europe region and be part of the Business Operations leadership team as we scale. If you're excited about delivering world class customer experiences at scale and are passionate about empowering teams and a company where customer obsession is real, then this is the opportunity for you!
As a Customer Support Team Lead, you will:
You’ll thrive in this role if you have:
Who you’ll be working with and reporting to:
You’ll report to our Head of Business Operations and work closely with teams in Customer Support, KYC, Technical Support and our product teams building the infrastructure. Our team of 6 people is highly collaborative and dedicated to providing a great customer experience for our most important segments. You’ll also have the chance to partner with teams across the domain and the product side to ensure success.
We’re committed to helping you develop your career, whether that means taking on bigger projects, stepping into leadership, or acquiring new skills in business operations
Show me the benefits!
Why join us?
Working at Pleo means you're working on something very exciting: the future of work. Our mission is to help every company go beyond the books. Pleo itself means ‘more than you’d expect’, and it’s been the secret to our success over the last 8 years. So it’s only fitting that we’d pass this philosophy onto our customers to help them make the most of their finances.
We think company spending should be delegated to all employees and teams, that it should be as automated as possible, and that it should drive a culture of responsible spending. Finance teams shouldn’t be siloed from the rest of the organisation – they should work in unity with marketing, sales, IT and everyone else.
Speaking of working in unity, our values tell the story of how we work at Pleo. We have four core values, the first of which is ‘champion the customer’, which means we address real pain points that businesses face. Next up is ‘succeed as a team’, which highlights how our strength lies in our diversity and trust in each other. We also ‘make it happen’ by taking bold decisions and following through to deliver results. Last but not least, we ‘build to scale’, creating lasting solutions that address today’s challenges and anticipate tomorrow’s needs.
So, in a nutshell, that's Pleo. Today we are a 850+ team, from over 100 nations, sitting in our Copenhagen HQ, London, Stockholm, Berlin, Madrid, Montreal and Lisbon offices —and quite a few full-time remotes in 35 other countries! Being HQ'd out of Copenhagen means we're inspired by things like a good work-life balance. If you don't work in the office with us, we'll help you set up the best remote setup possible and make sure you still have time to connect with your team.
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