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StackAdapt

Jr. Service Desk Specialist

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Canada

5h ago
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Job Description

Remote
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.

As a Jr. Service Desk Specialist, you will have the opportunity to contribute to an established IT Service Desk team within our company and improve the productivity of all StackAdapt employees. You will work closely with employees across diverse global locations, supporting every department within the company, both technical and non-technical, delivering IT at scale during a time of rapid growth. Your communication and technical skills will be key to your success.

Reporting to the Director, of IT Support & Services, you will support StackAdapt employees at basic to complex technology levels, manage technology assets, install, support, and provide user training on various hardware, software, and other devices in StackAdapt’s mixed Mac and Windows environment. You will provide first-level support and resolve increasingly complex service requests and critical incidents. Additional focus areas include the creation and review of knowledgebase articles, review of operational IT processes and improvement opportunities, and ensuring quality resolution of incidents and service requests in adherence to agreed-upon service level agreements.

We are open to candidates located anywhere in Canada for this role.
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