Order Management Specialist

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

Skillsoft is seeking a talented Order Management Specialist to join our Order Management Operations Department.

The Order Management Operations Team has complete involvement in all aspects of post-contract execution activities.  This position requires the ability to work independently within established parameters while providing timely, professional, and thorough communication with departmental, cross-functional, and sales teams.  The successful candidate will ensure compliance with all Skillsoft policies and procedures including financial, business, revenue recognition, and Sarbanes-Oxley.

The Order Management Specialist will report to the Order Management Ops Manager.  He/she will be responsible for analyzing agreements within IronClad, and entering customer contracts into the PeopleSoft Financial System.  He/she will also assist with fulfilling and maintaining orders within the internal Order Management systems. The successful candidate will have an acute attention to detail and the ability to research and examine issues to the point of resolution.  The capacity to work on individual projects and team projects is essential.

Position Responsibilities

• Accurate and prompt analysis of agreements; confirm terms, values, products, pricing, and other contract-related matters are compliant with company guidelines and policies; work alongside Pricing, Negotiations, Revenue, Billing, Receivables, and Sales teams to rectify any issues that may arise

• Accurate and prompt entry of contracts and customers into PeopleSoft; this includes business units, products, pricing, term dates, deferred dates, commissions, titles, site id’s, line statuses, referrals, the correct spelling of customers’ names, contacts, addresses, zip codes, countries, etc.

• Accurate and prompt delivery of invoices to internal and external customers

• Understanding of basic accounting and revenue principles to restructure contracts according to company guidelines and procedures

• Direct order notifications to Order Administration, Professional Services, and Sales teams

• Research and resolve contract/data entry and invoice issues that arise from our various internal departments and our global customer base

• Other duties as assigned

Desired Skills and Experience

• Proven experience working with software contracts

• Windows XP, Excel, Word

• Excellent verbal and written communication skills

• Ability to work with little or no supervision

• Strong problem-solving skills

• Ability to multi-task

• Ability to work in a team environment

• Customer Focused – personally demonstrate that both external and internal customers are high priority by identifying and responding to their needs in a highly efficient manner

• Initiative – recognize opportunities and take action to capitalize on them by looking for new and productive ways to make an impact

• Innovative Thinking – embrace and champion new ideas, and encourage others to do likewise

• Building Organizational Commitment – demonstrate dedication, loyalty, and an appreciation for the company.  Convey a high-level of understanding for all employees while helping to ensure that their needs, and those of the organization, are met

Education and Certifications

• Associates degree preferred, or equivalent experience

MORE ABOUT SKILLSOFT:

Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge. Leveraging immersive, engaging content, Skillsoft enables organizations to unlock the potential in their best assets – their people – and build teams with the skills they need for success. Empowering 36 million learners and counting, Skillsoft democratizes learning through an intelligent learning experience and a customized, learner-centric approach to skills development with resources for Leadership Development, Business Skills, Technology & Development, Digital Transformation, and Compliance.

Skillsoft is partner to thousands of leading global organizations, including many Fortune 500 companies. The company features three award-winning systems that support learning, performance and success: Skillsoft learning content, the Percipio intelligent learning experience platform, which offers measurable impact across the entire employee lifecycle. Learn more at www.skillsoft.com.

Thank you for taking the time to learn more about us. 
If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.