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Customer Success Project Manager (SaaS Implementations)

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Sydney, NSW

1w ago
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Job Description

At Enable, we are transforming the supply chain with our cutting-edge rebate management software. We see rebates as a strategic advantage, strengthening partnerships, driving smarter decisions, and unlocking significant value across the entire supply chain – from manufacturers to consumers.

After securing $276M in Series A-D funding, we are positioned for continued, significant growth. Since the launch of our flagship product in 2016, we have been rapidly scaling our client base, product offerings, and built a team of top-tier talent committed to reshaping the industry.

Want a glimpse into life at Enable? Visit our Life at Enable page to learn how you can be part of our journey.

As a Project Manager, you will be responsible for the successful implementation of the Enable SaaS platforms for our customers. Reporting to the Director, CS Project Management Office, you will own and be responsible for directing and managing the entire project lifecycle from pre-sales engagement through successful project delivery, review, and closure. You will oversee all aspects of project scope, schedule, resource risks, and overall management of implementation on projects for enterprise clients. 
 
You will partner with a Customer Success Manager on each project and direct a team of Implementation Analysts who are assigned to each project to ensure that the assigned implementation project work is completed as specified. The work being done in each project task within the project plan will be tracked in our project management platform. You will also work closely with the Customer Success Operations team to ensure integrations and advanced reports are delivered as specified on time.  
 
You will collaborate and work cross-functionally with other internal teams like Product, Engineering, Revenue, and Marketing to ensure that our customers realise the most value in the shortest time possible. As part of the PMO, you will also collaborate with other Project Managers to support a standardised delivery model and identify and document best practices. 
 
Your ownership and influence will extend to our customer’s project team, where you will ensure that we drive the project forward and that we proactively identify and manage risk.  Your customers will come to see you as a trusted partner with their best interest always at the top of your mind. 
 
A successful candidate will have a proven track record with corporate customers, working in customer-facing roles, possess strong technical, verbal, and communication skills, and exhibit extreme passion and a sense of urgency for delivering extraordinary levels of client satisfaction. The candidate will have a proven ability to present complex information clearly to a wide range of audiences including customers, technical teams and internal stakeholders. 
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