As an Amazon Web Services (AWS) Customer Solutions Manager, you will be responsible for helping guide AWS customers through their multi-year cloud journey. In this new role, you will ensure all AWS teams work together effectively and efficiently to deliver customer outcomes.
You will be a key partner for our customers, leveraging your experience with large-scale cloud transformations and helping guide them through their AWS adoption stages. In addition to guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.
You will interact with customer and AWS leadership, driving collaboration between other key account groups (sales, support, solutions architecture, and professional services), product/engineering teams, and customer teams, planning and supporting important workload migrations.
You will manage cadence by leading reporting and tracking functions along the way. The execution of educational plans, guidance to align business outcomes, executive briefings, and launch events and transitions are some of the CSM-owned elements that are fundamental to our customers' cloud journey success.
You are encouraged to think big, invent, and take ownership of customer challenges. You will not only deliver the best of AWS/Amazon to our customers but also proactively help solve customer challenges through new ideas, tools, and mechanisms.
The selected candidate will have a strong technical background, be detail-oriented, have excellent problem-solving skills, and be exemplary communicators at both executive and project team levels. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence team decisions, provide insight, and help drive secure and robust solutions.
You will promote AWS services and influence customers to adopt them. You must be passionate about delivering an excellent customer experience through AWS solution implementation and driving innovation, and must also be obsessed with contributing to the day-to-day management of customers' successful migration to AWS
Key job responsibilities
Lead and advise a high-performing team in challenging situations
Identify and remove obstacles for the team while actively managing organization productivity and outcomes
Understand customer strategic objectives and define how cloud migrations enable them
Develop long-term, trust-based strategic relationships with customers
Possess customer service skills at all levels of the organization
Maintain deep knowledge and understanding of existing and developing cloud technologies
Be expert in all cloud maturity stages to help customers in cloud adoption stages
Be able to maintain a program plan that captures a comprehensive view of customer initiatives and status
Coordinate multiple internal and external parties through influence, personal credibility, and thought leadership
Possess organizational and change management experience related to cloud migrations
Help customers identify use cases for priority AWS adoption as well as best practice implementations
Manage time efficiently, meet personal goals, and work effectively with other sales and marketing team members
Moderate travel required
A day in the life
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
About the team
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Bachelor's degree in Computer Science, Engineering, Mathematics, Operations Research, or related field OR 5 years of experience in large-scale IT programs or implementation
3+ years of experience with enterprise-scale infrastructure or cloud programs/projects.
3+ years of enterprise IT experience, either as a vendor, consultant, or with previous experience working in or managing technical programs
Ability to communicate fluently in Portuguese and English in technical and business settings (verbal and written)Direct experience implementing AWS services
Deep understanding of software engineering/development lifecycle from conception to delivery and/or IT lifecycle
Ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapts to change
Analytical, technically competent, and able to learn new tools and software quickly
Strong listening skills; demonstrated ability to ask effective questions; organizational and problem-solving skills with precise attention to detail
AWS Cloud Practitioner, AWS Solutions Architect Associate, or other cloud certifications, PMP and/or SCRUM/Agile, SAFe certified
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
