Service Desk Technician II

Responsible

Fluence is defined by its unwavering commitment to safety, quality, and integrity. We take personal ownership in what we do, developing trust in our relationships with internal and external stakeholders. We firmly believe in having honest, forthcoming, and fair communications.

· Review and resolve IT tickets related to Office 365, SharePoint, VPN access using the FIT Support tool running on Service Now.

· Partner with the Cybersecurity and Infrastructure leads to deliver excellence with great focus around data and device security,

· Manage the IT equipment deployment process for both Windows based pcs and Apple Macs and develop the mechanics to mainain hardware and software inventories.

· Create and maintain user accounts via Active Directory.

· Develop and contribute to the IT knowledge base libraries.

· Develop and document process flows

· Provide timely responses to support requests

· Strong communicator with good written and verbal skills

· Able to identify innovative solutions for process improvements.

· Assist users with iPaaS integrations and MS Power Platform development

· Establish a strong working relationship with the entire team of Service Desk technicians to assist with tasks related to Office 365, SharePoint and Service Now.

· Able to troubleshoot and resolve audio/video conferencing systems.

Agile

Here at Fluence, we strive to continuously improve, be intellectually curious and be adaptive to our customers and employee’s needs. Collaboration is key, both in our partnerships with our customers, and with each other. Fluence prioritizes the most critical efforts that allow for the greatest impact.

· 5+ years in information technology management support.

· Comprehensive understanding of network architecture, Office 365 environments, device management and identity management

· Experience with Active Directory and O365 admin Strong problem-solving skills.

· Strong written and verbal communication skills is required.

· Knowledge of specific systems like Adobe, NetSuite, Salesforce and Sharepoint is a plus.

· Proficient in both Windows and Mac hardware.

· Expierience with setup and troubleshooting Audio/Video conferenceing equipment

· Strong problem-solving skills.

· Willingness to learn and accept challenges in line with new tools and systems

Fun

Working on transforming a fundamental part of our society is exciting and fulfilling. It requires creativity, diversity of ideas and backgrounds, and building trust to effect change and move with speed. We respect our coworkers and customers. We listen to what others have to say, and we are inclusive.