The Team Lead, Fleet Support Specialist for Base Operations plays a vital leadership role in supporting the efficiency, reliability, and readiness of the Zoox autonomous vehicle fleet. This individual is responsible for overseeing and prioritizing incoming work requests, coordinating the scheduling of repairs, reworks, maintenance, and testing activities, and ensuring all necessary parts, tools, and documentation are in place before work begins. Acting as the operational hub for fleet service activities, the Team Lead maintains real-time visibility into fleet health through dashboard monitoring and direct involvement with the technician team. They work closely with engineering, quality, logistics, and program management teams to streamline the handoff of both hardware and software from development into operations. A key part of the role involves creating and implementing Standard Operating Procedures (SOPs) to ensure efficient and scalable workflows. The Team Lead also plays an active role in building and developing the Fleet Support Specialist team, guiding daily operations, and leading efforts to implement best-in-class industry practices. Travel to other Zoox locations may be required to support cross-site operations, expansion, and standardization. This is a hands-on leadership role requiring deep situational awareness and strong coordination skills across a wide range of technical and operational stakeholders.
Travel: 25%
Shift: Monday - Friday, 7am - 4pm
