Service Delivery Trainer

The Partner Enablement team at Okta is responsible for equipping our Field Team and  Partners with the knowledge, tools, and resources needed to succeed. We create, deliver, and manage training programs that drive understanding and adoption of Okta’s innovative identity and access management solutions. Our mission is to empower every learner to maximize the value of Okta’s platform and services.

The Service Delivery Trainer Opportunity

Reporting to the Manager, GSI Enablement, this role will develop and deliver training programs to ensure seamless deployment and adoption of Okta solutions. The Service Delivery Trainer will leverage their technical enablement and deployment experience to provide our customers and partners with best-in-class training, enabling them to deploy Okta successfully.

This role requires in-person onboarding and travel to our San Francisco, CA HQ office during the first week of employment.

What You’ll Be Doing

• Delivering technical training sessions to GSI partners focused on deploying and managing Okta solutions.
• Designing, developing, and maintaining training materials, including presentations, hands-on labs, and virtual learning modules.
• Collaborating with cross-functional teams to ensure training aligns with product updates and best practices.
• Partnering with deployment teams to understand challenges and create targeted training programs to address skill gaps.
• Gathering feedback from learners to continuously improve training effectiveness and content quality.
• Managing logistics for training sessions, including scheduling, registration, and follow-up communications.

What You’ll Bring to the Role & What We’re Looking For

• 3+ years of experience in technical enablement or training, preferably with a focus on SaaS or identity solutions.
• Hands-on experience deploying Okta or similar identity management solutions.
• Proven ability to design and deliver engaging, technically complex training programs to diverse audiences.
• Excellent communication and presentation skills with a knack for making technical topics accessible.
• Strong collaboration skills and the ability to work across multiple teams and functions.
• Familiarity with instructional design principles and adult learning methodologies.

Additional Experience That We Value

• Okta certifications (e.g., Okta Certified Administrator, Okta Certified Professional).
• Experience with deployment tools and methodologies.
• Proficiency with virtual training platforms and e-learning development tools.
• Background in managing customer or partner onboarding programs.
• Experience working with global teams and scaling training programs internationally.

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