Senior Finance Manager, Product Finance Strategy

Microsoft Customer Experience & Success (CE&S) is a worldwide team of reactive and proactive Support specialists who live and work across 191 countries, supporting 46 different languages engaging in customer and partner interactions to drive digital transformation. The CE&S Support Finance Team acts as a sparring partner for Microsoft Worldwide (WW) Support business, a multi-billion dollar unit. The team partners heavily with corporate leadership groups and various field communities worldwide. The experiences span from digital transformation envision dialogs with customers, to delivery of services, customer support and engagement, and customer lifecycle involvement driving to customer success.

The objective of the Finance team is to provide clarity, guidance, and business strategy to our customer support business ($6B+ in Full Year 2025). We partner with the business for the Go-to-Market (GTM) strategy of upcoming product offerings. We engage in business planning to ensure that new product offerings increase revenue, expand margin, and improve customer experience over the longer term. 

We are looking for an experienced professional who can partner with business leaders in the GTM transformation and modernization of Support offerings in line with Cloud consumption expansion partner with our business. You will proactively partner with the business and be the intersection of our Partner and Unified businesses, developing analytics and providing recommendations on how to accelerate our Customer’s Journey in the Partner offer and especially the accelerated growth aspiration.

The Senior Finance Manager, Product Finance Strategy is a highly visible role that requires partnering with key stakeholders, including business leaders in CE&S and Engineering groups, and key Finance stakeholders across Microsoft. It’s an exciting role in CE&S within Microsoft Customer and Partner Solutions (MCAPs),

This position will report to the Support Offerings Strategy Finance Lead, and be a key part of the team, contributing to making critical decisions to drive business impact and help influence strategic transformation. This is a fantastic opportunity to help shape the partner story and drive strategic projects. If you love challenges, have a passion for results, and have demonstrated exemplary leadership, cross-group collaboration, and business analytics, we want you.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.