Alexa Enterprise (AE) is on a mission to make life simpler and more fulfilling by extending Alexa's trusted AI capabilities and services to partners. We create differentiation and value for our partners by delighting customers with an ever smarter and more conversational assistant. Join our Alexa Smart Properties team, where we provide property-ready features, making it easy to deploy, integrate, and manage Alexa-enabled devices and experiences at scale for healthcare, hospitality, and senior living properties.

Our healthcare solution makes it easy and cost-effective for hospitals and providers to care for their patients effectively and safely.

Our hospitality solution provides guests access your services and amenities from the comfort of their rooms, using just their voice. You may use voice immersive experiences to increase your revenues, reduce your costs, and improve your guest satisfaction.

Our Senior Living solution elevates your residents’ quality of life by enabling them to be more independent, empowered, and connected while streamlining workflows to help communities save time and money.

We're seeking an experienced Sr. Technical Program Manager to lead key initiatives for Alexa Smart Properties. This is an exciting opportunity to transform and shape the business while building delightful experiences for enterprise customers and end-users alike!

Key job responsibilities
In this role, you will be responsible for scoping and delivering large projects end-to-end within our enterprise initiatives. You will lead cutting-edge technology transformations focused on significant business opportunities. Responsibilities include collecting business requirements from enterprise customers, translating requirements to technical specifications, driving project schedules from design to release, and managing production launches.

You will lead and coordinate design/implementation efforts between teams to develop optimal solutions that meet high standards and exceed enterprise customer expectations. Strong communication skills and the ability to deal with ambiguity are crucial in this role. You will be expected to make appropriate trade-offs to optimize time-to-market, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional and remote project teams.

BASIC QUALIFICATIONS

5+ years of technical program management experience working directly with software engineering teams
Experience managing programs across cross-functional teams, building processes, and coordinating release schedules
Proven track record of delivering complex technical projects in an enterprise environment

PREFERRED QUALIFICATIONS

7+ years of project management experience, including scope, schedule, budget, quality, risk, and critical path management
Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
Strong understanding of voice-enabled technologies and AI-powered assistants
Familiarity with healthcare, hospitality, or senior living industries
Excellent communication skills, both written and verbal, with the ability to present to C-level executives
MBA or technical advanced degree

About the team
Alexa Smart Properties provides property-ready features, making it easy to deploy, integrate, and manage Alexa-enabled devices and experiences at scale for a variety of property types.

Our team is special in 3 ways:

We have an impactful core mission with high visibility and significant enterprise business opportunities
We are building innovative products for healthcare providers, hospitality services, and senior living communities
We encourage all team members to own and shape the roadmap and contribute to the success of the business
Come join a team that thrives on innovation, delighting customers, and driving business success in the enterprise space!- 7+ years of working directly with engineering teams experience
- 5+ years of technical product or program management experience
- 3+ years of software development experience
- 5+ years of technical program management working directly with software engineering teams experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules- 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,900/year in our lowest geographic market up to $231,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.