Senior UX Designer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are hiring a creative, passionate, and driven Senior UX Designer to join our UX and Research team. As a user-centered design professional, you would help craft delightful user experiences for the leading CX Cloud Software in a fast-paced and innovative environment.

At NICE you will be designing for a suite of tools and technologies which facilitate and optimize the operation of a call center. Our tools are used to improve the efficiency and effectiveness of customer service operations, by handling incoming and outgoing calls, managing customer interactions, and streamlining various call center processes.

Responsibilities

• Lead design efforts for complex product areas.
• Collaborate with Product Managers, Engineers, and other stakeholders to create effective user experiences.
• Develop and execute design strategies that align with product goals.
• Produce user flows, wireframes, prototypes, and high-fidelity visuals.
• Conduct and apply user research and usability testing insights.
• Support the Design System through pattern use and ideation.
• Mentor junior designers and advocate for UX best practices.
• Facilitate collaboration across global teams and time zones.

Required Knowledge, Skills and Experience:

• 5–8+ years of UX Design experience.
• Strong portfolio showcasing design for complex systems.
• Proficiency in tools such as Figma, Jira, Confluence.
• Strong interpersonal and communication skills.

#LI-Hybrid

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.