Specialist Business Analyst

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

We are seeking a highly motivated and analytical Business Analyst to join our dynamic team at a leading cloud technology company. As a Business Analyst, you will be responsible for gathering, analyzing, and documenting business requirements, identifying opportunities for improvement, and working closely with cross-functional teams to deliver solutions that support the company’s strategic goals. Your role will involve data-driven decision-making and collaborating with stakeholders to optimize processes, products, and services in the cloud domain.

How will you make an impact?

• Business Case Development: Assist in developing business cases for new projects, including cost-benefit analysis, risk assessments, and return on investment (ROI) evaluations.
• Performance Metrics & Reporting: Define, track, and report on key performance indicators (KPIs) for various business processes. Create dashboards and regular performance reports for internal stakeholders.
• Requirements Gathering & Documentation: Work with business stakeholders, product teams, technical teams, and finance department to gather and document business requirements, processes, and goals.
• Data Analysis: Analyze business and operational data to identify trends, inefficiencies, and opportunities for process improvements. Leverage business intelligence tools to provide actionable insights.
• Stakeholder Management: Communicate findings and recommendations to both technical and non-technical stakeholders, ensuring clear understanding and actionable next steps.
• Cloud-Specific Expertise: Contribute to the business analysis of cloud services, cloud-based tools, and cloud platforms (such as AWS, Azure, Google Cloud) to optimize performance, scalability, and cost-efficiency.
• Ad-Hoc Analysis: Conduct special projects and ad-hoc analyses as needed to support business objectives and leadership decisions.

Have you got what it takes?

• Bachelor’s degree in Business Administration, Information Technology, Computer Science, Industrial Engineering or a related field.
• 4+ years of experience as a Business Analyst, ideally within the technology or cloud industry.
• Strong analytical skills with the ability to analyze large datasets and derive actionable insights.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and understanding of cloud business models is a plus.
• Experience with business intelligence tools (e.g., Power BI) and data analysis software (e.g., SQL, Excel, Python).
• Excellent written and verbal communication skills, with the ability to present complex ideas to both technical and non-technical audiences.
• Strong problem-solving and critical-thinking abilities.
• Experience in Agile or Scrum methodologies is a plus.
• Knowledge of cloud-based tools and services (e.g., SaaS, IaaS, PaaS) is an advantage.

You will have an advantage if you also have:

• Experience working in a SaaS (Software as a Service) or cloud technology company.
• Familiarity with project management tools (e.g., JIRA, Trello, Confluence).
• Knowledge of financial modeling or budgeting in the cloud space is a bonus.
• Certification in business analysis (e.g., CBAP, CCBA) is a plus.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

 Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 6870
Reporting into: Manager
Role Type: Individual Contributor

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.