Community Engagement Manager, AWS InCommunities

AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is committed to making a positive difference in the regions where we build and operate our global infrastructure. AWS InCommunities launches long-term, innovative programs that will have a lasting impact in the local communities in the vicinity of our AWS infrastructure investments around the world.

Join the AWS InCommunities team and support the Community Engagement program for AWS Infrastructure in Milan. Liaise with external stakeholders including local community groups and organizations as part of major infrastructure projects. Manage engagement and contribute to AWS infrastructure expansion by facilitating discussions related to community engagement during planning approvals. Build strong, collaborative relationships with external community stakeholders to understand their needs, build relationships and collaborate on impactful outcomes.

Represent AWS in local infrastructure communities. Manage the delivery of community programs, events, and initiatives following global standards with a focus on localization. Manage key aspects of community sponsorships including working with organizations to finalize and implement sponsorship details, and determining whether a sponsorship opportunity met success criteria in collaboration with key business partners. Lead community assessment for new sites in the region, identify potential community related risks and develop a community engagement plan to proactively mitigate the risks. Communicate the impact of InCommunities programs internally and externally. Represent AWS Infrastructure publicly in meetings with internal and external stakeholders.

Utilize multiple communications channels including, but not limited to newsletters, the intranet, social media, and email campaigns to drive employees’ awareness and involvement in community engagement initiatives. Capture data to demonstrate community engagement’s quantified and qualified impact on AWS Infrastructure, its employees, and the community, and communicate these values internally and externally.


Key job responsibilities
* Be the main point of contact for the Community Engagement program for AWS’s infrastructure business in Milan.
* Provide vision and strategy for the community engagement initiatives across the region. Manage the development of partnerships with local stakeholders and the planning and delivery of community programs and initiatives with attention to detail and a high bar for quality.
* Work with cross-functional teams including engineering, operations, human resources, legal, public policy, and public relations to deliver results. Interact effectively and provide strategic counsel at all levels of the organization.
* Manage community events and inspire AWS employees to volunteer and engage through these events.
* Think and communicate clearly including formulating clear points of view on complicated issues and creating concise and well-written narratives to express ideas.
* Identify opportunities and develop creative, effective approaches to difficult challenges. Be prepared to roll up sleeves and get practical work done when required.
* Develop tactics within the region to deliver locally.
* Oversee budget and be responsible for expenditures within your span of control.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
* Bachelor’s/Master’s degree in Business, Communications, Public Relations, Public Policy or related discipline
* 5+ years working in Stakeholder engagement, Public Policy, External Affairs, Social Responsibility, Communications or related domains
* Experience working with constituent groups including non-profit organizations and employee volunteering programmes.
* Relationship and reputational management experience as well as Flexible in terms of availability for community engagement outside of normal hours and ability to travel
* Excellent project management skills and writing and verbal communications skills in English and Italian* Relevant Advanced degree
* Experience working at high level and collaboratively in a highly-matrixed environment, alongside teams including Legal, PR, and business teams
* Strong judgment and decision-making skills
* Agility and confidence in evolving situations and ability to swiftly transition from topic to topic
* Knowledge of other European languages a bonus

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.