About Us
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.
With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shaping our promising future.
Job Summary
This technical consultant role (3-5 years experience) provides technical and test environment support for the implementation of Highradius O2C products in both direct and partner projects. The incumbent acts as a crucial extension of our internal teams and a continuous point of support, from initial issue identification to resolution. A strong desire to learn our complex software and a customer-centric approach are essential. This is an opportunity to thrive within an awesome company culture by applying your resilience, creativity, and a touch of humor. Become a HighRadian!
Job Specifications
Summary :
We are seeking individuals to join our established SaaS product development team in a full-time Technical Consultant role at our Hyderabad center. The ideal candidate will possess 3-5 years of experience and will work collaboratively with Functional Consultants, Product Managers, Solution Architects, and developers.
Responsibilities :
Technical Consultant Responsibilities (3-5 Years Experience)
- Provide technical support for product implementation across various clients in the UAT and Hypercare phase.
- Own and resolve technical issues through debugging.
- Troubleshoot technical problems in Cloud UAT environments.
- Develop tools and utilities to minimize technical issues.
- Create and maintain technical documentation such as knowledge base articles and FAQs for customers and internal teams.
- Collaborate with product development, platform, and other engineering teams to address customer feedback and enhance product quality.
- Continuously learn and stay current with the latest product features, updates, and technologies.
- Provide accurate information regarding products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction.
Requirements :
Required Skills & Experience:
- 3-5 years of Java development / Java support experience.
- Strong problem-solving, debugging, logical, and analytical skills.
- Hands-on technical aptitude and a results-oriented approach.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced, dynamic, start-up environment.
- Proven ability to multitask and dynamically prioritize tickets.
- Experience in technically mentoring and guiding new team members.
- Demonstrated ability to be a collaborative team player, adaptable to rotational shifts.
- Commitment to learning and understanding product features to effectively support and educate clients.
- Understanding of application troubleshooting practices to ensure successful issue resolution.
- Dedication to providing a delightful customer experience through strong partnerships with internal and external stakeholders.
- Supports and contributes to the growth of best practices for the delivery of support services.
- Capacity to empathize with client situations and provide timely resolutions or workarounds.
- Ability to clearly communicate issues and resolutions to internal teams and customers.
Technology Stack:
- Java, Hibernate, Spring, Struts, Micro Services, MY-SQL, React-Js, EXT-Js
Education:
- BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech
What You’ll Get :
