Collections Manager

We are seeking an experienced Collections Manager to join our Finance team. In this role, you will be responsible for managing and optimizing the company's accounts receivable processes while ensuring strong cash flow and maintaining positive customer relationships.

Responsibilities:

• Lead and develop the collections team to achieve department goals while implementing best practices for accounts receivable management and collections processes
• Manage a portfolio of accounts receivable, focusing on reducing DSO (Days Sales Outstanding) and maintaining a healthy aging report through proactive collection efforts
• Develop and maintain relationships with key customers to resolve payment issues and ensure timely collection of outstanding invoices
• Analyze accounts receivable data to identify trends, resolve systematic issues, and recommend process improvements
• Coordinate with Sales, Customer Service, and Legal departments to resolve complex collection issues and disputes
• Implement and maintain collection policies and procedures that align with company objectives
• Generate and analyze detailed AR reports, including aging reports, collection metrics, and cash forecasts
• Oversee the management of customer credit applications, credit limit assignments, and periodic credit reviews
• Manage collection agencies and legal partners for escalated collection cases
• Lead monthly closing activities related to accounts receivable, including reconciliations and reporting
• Monitor and ensure compliance with company policies and relevant regulations
• Provide training and guidance to team members on collection strategies and customer service best practices

Qualifications:

• Bachelor's degree in Finance, Accounting, Business Administration, or related field
• 7+ years of collections experience, with at least 3 years in a management role
• Proven track record of reducing DSO and improving collection metrics
• Strong understanding of accounting principles and collections laws/regulations
• Experience with ERP systems and Microsoft Office Suite (especially Excel)
• Excellent analytical and problem-solving skills
• Strong negotiation and communication skills
• Experience managing and developing team members
• Knowledge of credit analysis and risk assessment
• Ability to maintain professional relationships with customers while firmly enforcing payment terms
• Experience with manufacturing or B2B companies preferred
• CCP (Certified Credit Professional) or similar certification is a plus

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