Solutions Success Manager - Insurance

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day.  When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Appian provides a low-code development platform that accelerates the creation of high-impact business applications. Many of the world’s largest organizations use Appian applications to improve customer experience, achieve operational excellence, and simplify global risk management and compliance.

As a Business Analyst for Insurance solutions, you will work closely with the Solution Owner and will be pivotal in gathering business requirements, creating detailed documentation, and working closely with the Product and Engineering teams to deliver innovative solutions that meet the needs of our customers. You will have a strong background in the insurance industry, an understanding of software development life cycle, and excellent communication skills. You will contribute to the go-to-market efforts, and support Appian customers and partners. This is a cross-functional role that offers a unique opportunity to build relationships with key stakeholders in every Appian department, engaging with the full spectrum of product launch, support and market adoption initiatives.

To be successful in this role, you need:

• Work closely with the Solution and Industry team to gather and document business requirements.

• Translate business requirements into detailed functional specifications for solution development

• Create and execute user acceptance testing (UAT) to ensure that the final product meets business needs and quality standards

• Effectively communicate requirements conflicts to the solution owner and other stakeholders, assist in prioritizing requirements based on value creation and constraints.

• Ensure that requirements are understood and approved by all stakeholders.

• Manage requirement traceability and changes throughout the development lifecycle

• Conduct market research and stay up to date on industry trends and competitor activity

• Identify and document potential improvements and new feature opportunities for the solution

• Facilitate execution of solutions strategy across departments, including but not limited to Business Development, Marketing, Sales, Alliances, Customer Success, and solutions Engineering, for development and execution of solution strategy

• Facilitate Partner enablement and training.

• Provide training, implementation and product support to customers. 

• Experience working in an enterprise software pre sales position in the Insurance vertical (Business Process Management Platforms, Low Code Platforms, or Application Development Platform experience preferred)

• Ability to strategically problem solve by thinking outside of the box 

• Strong verbal and written communication skills; experience with customer interaction, requirements analysis, and presentations

Basic qualifications:

• Bachelor's or Master's degree in Business, InformationTechnology, or a related field

• 6+ years of experience working in an enterprise software business analyst position in the Insurance vertical (COTS preferred). 

• Experience with insurance software solutions (Guidewire, Duck Creek, ALIP, FAST etc.).

• Insurance industry qualification (e.g., CPCU, LOMA)

• Willingness  to travel 10% to customer locations.

• Excellent organizational skills with the ability to effectively manage and prioritize multiple projects

• Curiosity and enthusiasm to learn

• Superior communication skills, both written and verbal, including the ability to develop concise and effective communications tailored to specific audiences

• Excellent analytical and problem solving skills

• Strong attention to detail

• Ability to work independently with limited oversight