Senior Director, Customer Marketing Transformation

Working globally across customer segments, solution areas, and audiences, the Marketing Experiences Team is leading marketing transformation at Microsoft. We drive customer engagement marketing at scale, digital-first sales motions, campaigns to celebrate launches, events to strengthen customer connections and product understanding, plus relationship marketing designed to onboard, and deepen brand love. Using advanced analytics, marketing automation, and digital marketing, we are on a mission to drive market share, consumption, and consistent double-digit+ revenue growth.  

Central to this effort is the Senior Director, Customer Marketing Transformation, responsible for creating and maintaining digital relationships through scaled marketing with our post sales customers to enhance loyalty, grow revenue, and build long-term engagement with the brand. This is driven by understanding customer needs, providing personalized communication and offers, and ensuring customer satisfaction and retention. The team has unique access to our customers and a huge opportunity to drive impact. This position is for a marketing professional with demonstrated success leading teams through growth and transformation to achieve results. 

As the Senior Director, Customer Relationship Marketing Transformation, you will be responsible for realizing our vision for compelling and connected experiences that nurture our customers through their journey with Microsoft. Your team will design and execute lifecycle marketing strategies to engage customers across all of Microsoft’s commercial product portfolio, generating product usage and revenue growth at a global scale. You will partner across the company to advance the Relationship Marketing discipline to help our customers succeed. Successful candidates will have executive presence, and the ability to influence and inspire stakeholders at all levels across the organization.  

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.