Associate - Retail Process, JP, Selection Monitoring Team

Job Description:

In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager.
Key responsibilities:
- Meets and/or exceeds the set productivity and accuracy targets.
- Participate in ad-hoc operational projects and audits
- Understand operational goals, vision, charter and process steps
- Execute on assigned project components of specific audit processes
- 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
- Follow SOPs as prescribed and provide inputs to improve the process.
- The candidate should work from office on all 5 days of the week - Any UG Degree (JP Lang specialists will require N4 level cert.)
- Proficient in Internet navigation
- Has problem solving skills and attention to detail.
- Has good written and oral communication skills
- Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes
- Drive process/system improvements basis ongoing trends/gaps identified
- Carries out tactical issue based communications with internal teams
- Proficiency in computer applications and a flair for browsing the internet
- Previous experience working with Japanese language
- Able to write queries using SQL & Macros

- Has Exposure to MS office
- Proficient in Internet navigation and keyboard typing skills
- Has problem solving skills and attention to details
- Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage
- Ability to work independently and think ‘out of the box’
- Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams.
- Knowledge of Japanese kanji characters to conduct analysis on translated information (Japanese to English and vice versa) with ease.
- Has strong organizational skills and able to juggle multiple tasks at once



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