Customer Success Manager, ShelfView
Scandit AMERICAS (Massachusetts)
Imagine the what. Build the how.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows. It provides actionable insights to help businesses in a variety of industries. Join us as we continue to expand, grow, innovate, and help take Scandit to the next level.
Your opportunity
We’re looking for a Customer Success Manager dedicated to ShelfView, Scandit’s AI-powered shelf intelligence platform.
ShelfView leverages smart devices, fixed cameras, and autonomous robotics to capture data and analyze real shelf conditions, providing retailers with actionable insights to unlock untapped revenue and increase operational efficiency. Ensuring optimal on-shelf availability (OSA) remains a critical challenge for grocery retailers, with out-of-stocks costing up to $82 billion in lost sales annually for US retailers alone. With ShelfView, retailers can gain visibility into their stores to prevent low or out-of-stock scenarios, improve re-ordering and forecasting, and enhance inventory accuracy to maximize sales.
As a CSM for Shelfview, you will play a critical role in planning, executing, and supporting pilot programs with some of the world’s largest grocers and retailers. You will work cross-functionally with Sales, Product, Engineering, and Strategic Account teams to deliver value-driven outcomes and ensure a seamless transition from pilot to production rollout.
This is a high-visibility, customer-facing role that requires strong communication, analytical thinking, and project management skills. You will be hands-on in stores, collaborating with retail staff and leadership, ensuring training, data collection, feedback, and adoption are executed at the highest level.
2. Pilot Execution
3. Pilot follow-up
4. Go-Live and Roll-out
Who we look for
The good stuff
Here are just some of the reasons why people choose to build their careers at Scandit:
We are proud to be “GREAT PLACE TO WORK” accredited in Switzerland, the UK, the USA, Poland, France and Italy and “GREAT PLACE TO WORK FOR WELLBEING” in the UK
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applicants will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.
Imagine the What. Build the How.
“Everybody is welcome here” - Is a celebrated component of our DNA.
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applications will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed.
We help you capture every opportunity. www.scandit.com
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