Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebook’s Global Operations team exists to help them.
Within Global Risk Operations, Market Operations goal is to reduce bad experiences for people—including businesses and advertisers—who use Facebook. We analyze global, local, and language-based trends and nuances and collaborate with other Facebook teams to make changes that help people form stronger, more meaningful connections using our platforms.
Our team is seeking a solutions-oriented, data-savvy Market Specialist who is passionate about providing a great support experience for our community of users. You will work with the Tigrinya market team to review content reported for potential abuse, resolve user account issues, improve the overall support experience for that market, as well as solve thematic global issues.
You will be part of a data-driven environment and will also help scale our operations by optimizing and automating processes, solving problems and, most importantly, helping to prevent them.
