Integration meets innovation
Celigo is a modern integration and automation platform (iPaaS) on a mission to simplify how companies integrate, automate, and optimize processes. Purpose-built for mission-critical processes, Celigo offers unique tools such as runtime AI and prebuilt integrations tailored to resolve the biggest integration challenges, making Celigo incomparably easier to maintain.
The Renewals Specialist is responsible for effectively tracking and executing contract renewals, as well as handling customer-facing quotes. This person will work closely with our Account Managers, Accounts Receivables, Operations, and Customer Success Managers to ensure proper notification and invoicing through trigger-based outreach and to protect existing revenues by proactively gathering contract details and renewal information for existing customers. Our business is a fast-paced environment with multiple projects happening simultaneously. The person in this position must be friendly and genuinely interested in the business, agenda, and needs of others. This position involves a high level of client interaction via electronic outreach, responding to emails and chats in a timely manner, as well as participating in cross-functional meetings.
To be successful in this role you must enjoy working with clients, have a background in renewals, have a strong client focus, exhibit the right communication skills, and is able to consult effectively with different internal teams. This role requires you to work during US business hours, Monday through Friday.
Job Duties
- Generates & maximizes repeat ARR by proactively contacting existing customers with expiring services and demonstrating value realization, decreasing discounts, renegotiating and overcoming objections
- Works closely with the Account Manager to strategize on renewals and expansion to avoid conflicts and create a frictionless renewal experience for the customer
- Works cross-functionally to Identify, propose, and execute process improvements that result in a frictionless renewal experience for the customer
- Optimizes on-time renewal rate and process efficiency
- Presents customers with renewal pricing and terms in accordance with standard procedures
- Accurately processes customer transactions, including quotes and legal documents, and post them into the accurate systems
- Tracks activity and develops analytics that allow leadership to obtain real-time (or near real-time) intelligence on renewals
- Manages and forecasts the renewal pipeline & forecast
- Other duties as required
Qualifications
- Ability to conduct oneself with professionalism in all situations, including in high-pressure scenarios.
- Ability to work independently demonstrated excellent interpersonal, analytical, and communication skills with the ability to communicate complex renewal issues in an easy-to-understand manner.
- Proven experience of being persuasive, influential, and professional on the phone.
- Strong and self-confident communicator comfortable speaking with Director Level and C-Level contacts
- Strong customer orientation
- Strong interest in and aptitude for learning and using technology to solve problems
- Strong and effective communication, presentation, organizational, analytical, and multitasking skills
- Detailed-oriented and thorough
- Ability to effectively collaborate with a variety of audiences
- Customer satisfaction and problem-solving skills are essential.
- Desire to learn the industry and grow within the company
Why Celigo
- Celigo is a Visionary in the 2024 Gartner Magic Quadrant for iPaaS, a 2024 Gartner Customer Choice for iPaaS, a G2 iPaaS Leader, and a recognized leader in AI.
- Remote-first culture
- Competitive compensation
- High-growth, collaborative, and inclusive work environment
- Starting with your first year, we offer 3-weeks of vacation, wellness days, and holidays to recharge and spend time with family and friends
- Generous benefits package, including parental leave
- Monthly tech stipend
- Recognition opportunities
Diversity, Equity, Inclusion, and Accessibility
As a company, one of the values we hold most dear is fostering a safe, collaborative environment to bring out the best in us, so we created our Taking a Stand Initiative. Our TAS initiative is a volunteer committee open to all Celigans, with strong representation from underrepresented voices within our company. We believe, unequivocally, that everyone deserves to be in a place where they feel welcome as they are. Learn more about Taking a Stand.
Celigo is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, national origin, religion, creed, age (40 and over), disability (physical or mental), sex, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, condition (associated with cancer, a history of cancer, or genetic characteristics) military and veteran status, or any other characteristic protected by applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Employees and applicants are also protected against retaliation. Consistent with federal and applicable state laws, acts of retaliation against an employee or applicant who engages in protected activity, such as reporting discrimination or harassment or participating in the EEO process, whistleblowing, or the exercise of any appeal or grievance right provided by law will not be tolerated by Celigo.
