Content Copywriter (UX)

Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits. 

Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.

We’re a high-growth tech company changing the retirement industry. We’ve raised more than $700M in primary and secondary financings and are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.

About the role

The UX Copywriter will play a pivotal role in our customer acquisition process by crafting user-centric, persuasive copy that guides prospects seamlessly through digital experiences. Positioned at the intersection of design, product management, and marketing, this role will partner closely with UX designers, developers, and data analysts to ensure messaging aligns with user journeys and business goals. By driving engagement, reducing friction, and enhancing usability, the UX Copywriter will not only improve conversion rates but also reinforce our brand's voice and credibility. This role’s impact will be seen in improved user satisfaction, retention, and revenue growth.

Your decisions will help us define who Human Interest is in the world and deliver on our mission to offer retirement plans to people in all lines of work. Reporting to the Manager, Content Strategy, this is an exciting opportunity to showcase strategic, cross-functional leadership with significant ownership and responsibility at a rapidly growing company.

What you get to do every day

• Craft clear, concise, and engaging microcopy for digital interfaces, including buttons, tooltips, error messages, and onboarding flows, to enhance user interactions. 
• Collaborate with designers, developers, and product teams to ensure content aligns with user journeys and overall design objectives. 
• Develop and maintain a consistent brand voice across all user interfaces and touchpoints. 
• Conduct user research and usability testing to understand user needs and refine messaging for clarity and impact. 
• Optimize copy for readability and accessibility, ensuring compliance with standards like WCAG.
• Perform A/B testing on copy variations to improve user engagement and conversion rates. 
• Edit and proofread UX content and in-product copy to ensure grammatical accuracy and adherence to style guidelines.
• Contribute to Revenue team content initiatives on an as-needed basis, including web, landing page, social media, and marketing campaign copywriting.
• Analyze user behavior and feedback to identify pain points and craft solutions that improve usability and satisfaction. 
• Write engaging digital dialogues (e.g., chatbots and other tools) to ensure the seamless integration of conversational UI elements with overall user experience design.
• Collaborate on the creation of UX content and other brand guidelines to standardize best practices for the organization. 
• Write compelling CTAs and other conversion-focused copy that drives user action while minimizing friction. 
• Stay informed on industry trends and emerging technologies to enhance the user experience through innovative copy solutions continuously.
• Provide content recommendations during design reviews to optimize the balance between visuals and text in user interfaces.

What you bring to the role

• 3+ years of experience in writing UX copy within a user-centric design process. 
• Excellent writing and editing skills in American English. 
• Experience with Figma for writing and editing copy. 
• Proven ability to work with cross-functional teams. 
• Independent worker in a fast-paced environment.

Nice to have

• Experience in the 401(k) industry
• Experience building B2B customer programs

Why you will love working at Human Interest

Mission - Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.

Culture - Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest. 

• Customer obsession
• Long-term orientation
• Autonomous and accountable teams
• An escalating bar for talent and performance 
• Fundamental optimism 

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the US. The base salary for this position spans $70,000 - $80,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall Total Rewards package. Depending on the position, additional compensation components such as bonus, commission, and equity may be offered. All of our employees are offered a robust suite of physical, financial and mental wellness benefits.

Benefits - 

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra - Enhanced Mental Health Support for Employees and dependents  
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote
  

We’re a great place to work (but don’t take our word for it) 

Here’s a list of our awards and accolades:

• Certified as a Great Place To Work® (2023-2024)
• Fortune Best Place to Work in the Bay Area (2024)
• Best Places to Work by Built In (2023-2024)
• America’s Best Startup Employers by Forbes (2020-2022, 2024) 
• A Top Company by Y Combinator (2020-2023)
• Inc. Fastest Growing Companies (2021)

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.

We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com.

Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCPA guidelines.

See more: https://humaninterest.com/disclosures