Senior Product Designer II, Real-Time Operations

Real-Time Operations' (RTO) is focused on revolutionizing public safety. Our vision is to become the world's leading real-time operations platform for public safety, connecting first responders, analysts, and command staff with cutting-edge technology so they can do their jobs more effectively and keep our communities safer. 

We firmly believe that delivering on our mission will—and in many cases already is—saving lives. It is a major contributor to Axon’s moonshot goal: to cut gun-related deaths between the police and the public by 50% in 10 years. 

Your Impact

In critical incidents, seamless collaboration and real-time situational awareness are essential for effective response. Whether in the field, at a Real-Time Crime Center, or working with community partners, first responders depend on tools that enable rapid sharing of critical insights while prioritizing safety. As the Sr. Product Designer for real-time collaborative operations, you will lead the design of systems that connect live video, geospatial data, automated alerts, and multi-agency communication into a cohesive, actionable experience. Collaboration across law enforcement, businesses, and the larger community is a core part of how we contribute to Axon’s mission to Protect Life.

What You’ll Do

Location: Work from home as much as you want, live nearby any of our awesome US R&D Hubs (Atlanta or Seattle) so you can easily collab in-person when it’s helpful and be an active part of our vibrant Axon culture.
Reports To: Director of Product Design, Real-Time Operations
Direct Reports: None

In this role you will

• Conduct research to deeply understand our users, their needs, motivations, and contexts.
• Incorporate insights and deep knowledge of our users to define and build a grounded and innovative experience vision alongside product management and engineering partners.
• Apply principles of humane and human-centered design across the product development cycle to design, evaluate, and iterate on product concepts from inception to execution.
• Build experience models, low-fidelity and high-fidelity prototypes, conduct usability testing and evaluation, analyze behavioral and business data.
• Facilitate and conduct workshops and co-creation activities.
• Present and communicate research findings, prototypes, design directions and rationale to stakeholders such as peers, cross-functional partners, senior leaders, and external customers.
• Join forces and form partnerships across design, product, engineering, and business.
• Work to improve design process fundamentals, co-creation practices, and product and engineering collaboration.
• Contribute to defining Axon-wide design patterns, vision, and processes.
• Be an advocate, mentor designers and champion the design culture within Real-Time Operations and across Axon’s experience design teams.

What you Bring

• 8+ years of product design experience with 4+ years of leading major product/design initiatives.
• Experience directly with customers and users to understand their jobs, needs and motivations.
• Researching, designing, and shipping products and services with a high level of interactive and technical complexity
• Experience working from low-fidelity artifacts and developing prototypes to iteratively learn and overcome complexity through design.
• You have a portfolio showing both design and research work available for review.
• Able to operate independently and within a highly-collaborative team environment.
• Experience with in critical systems, complex collaborative work, law enforcement, and/or public safety is considered a big plus. 

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices