Senior Systems Admin (On-Site)

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimize operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end.

Overview

In IT, our passion for technology drives us to bridge the gap between innovation and people. Our mission is to enhance the experience of everyone who interacts with technology. We are committed to fostering a culture of kindness and collaboration by building each other up. We support one another with empathy, both personally and professionally. Every team member is empowered to share their ideas and leverage their skills and experiences to strengthen our team.  

As an On-Site Senior Systems Admin, you are in a highly visible within the organization and are responsible for providing in-person technical assistance from the Rithum Atlanta office location and remote assistance to employees across the globe. In this role, you work alongside other global IT team members to continuously improve technology, the overall employee experience, and internal processes. Your responsibilities include maintaining and troubleshooting on-site multimedia and collaboration equipment, providing on-site technical support for employees, provisioning new hardware, shipping and receiving employee equipment, resolving IT problem tickets submitted by employees, maintaining and updating endpoint management platforms, completing individual and team projects within assigned deadlines, ensuring that equipment is stocked and ordered on time and acting as a helpful resource to the business, including managing local facilities issues, handling mail, and assisting with events hosted in the office.

The role requires working primarily from a physical office location in Downtown Atlanta with the ability to occasionally work from home in coordination with IT leadership.

Responsibilities

• Deliver excellent customer service for end users through enthusiastic and knowledgeable technical support via on-site interactions, remote desktop tools, internal ticketing platforms, direct messaging and video/voice communications 
• Act as an on-site, on-demand technical resource and subject matter expert for employees and guests working from the Atlanta office location 
• Coordinate and lead the shipping and receiving of employee equipment to facilitate company onboarding and offboarding 
• Prioritize and handle multiple tasks at once, balancing individual and team-based project work with end-user support needs 
• Ensure technical solutions are documented accurately, secure, and follow corporate IT and Information Security standards, policies, and best practices in alignment with corporate values 
• Configure, maintain, and be able to troubleshoot office collaboration technology, on-site multimedia equipment and all end user computing resources, including operating systems (Windows and MacOS), software, hardware, and related accessories 
• Operate within end-user and endpoint management systems such as Active Directory, Azure, Okta, Entra ID, JAMF, and InTune 
• Act as an on-call resource providing personalized “white-glove” technical support for the executive team 
• Participate in a follow-the-sun on-call rotation, acting as primary escalation point for critical issues, responding to system alerts and issues from employees - occasionally requiring after-hours work 
• Continuously and proactively identify systemic issues and help to improve the efficiency and security of corporate technology 
• Own, lead, start and manage projects, prioritizing and balancing individual and team-based project work with end-user support needs. Taking ownership for their results and the impact they have on those they collaborate with. 
• Proactively improve the efficiency and security of services IT delivers through ongoing process improvement, configuration changes, and automation 
• Act as a subject matter expert, maintain a thorough understanding of corporate systems and how they relate to one another while mentoring others and acting as a point of escalation 

Qualifications 

Minimum Qualifications  

• Ability to work onsite onsite at our Atlanta office
• 2+ years of experience providing senior level technical support to users and/or executive staff 
• 2+ years of experience with administering Windows and/or MacOS operating systems 
• Experience with collaboration and multimedia hardware such as Logitech Rally systems, Zoom Rooms, Teams Rooms, etc 
• Experience administering and configuring collaboration and VoIP services such as Zoom, Slack, or Microsoft Teams 
• Experience administering and configuring endpoint management and protection systems 
• Strong written and verbal communication skills, including ability to explain complex technical concepts to people at all levels 
• Excellent interpersonal skills and strong sense of empathy 
• Able to work autonomously  
• Demonstrates a high level of integrity and ethics  
• Adaptability to learn and act outside the traditional silos of responsibility of typical IT teams 

Preferred Qualifications 

• Knowledge of Active Directory, Azure AD, Microsoft 365 applications (Exchange, SharePoint, Teams, OneDrive, etc.), and/or Google Workspace (Gmail, Drive) 
• Knowledge of IDP (Identity Providers) and multi-factor authentication systems such as Okta, Microsoft EntraID, Duo, Microsoft Authenticator, etc. 
• Knowledge or experience working with Apple, Lenovo or Dell end-user hardware 
• Knowledge of PowerShell or similar automation-centric scripting languages 
• Continuous improvement mindset, passionate about learning new technologies and advancing their skills

What it’s like to work at Rithum 

When you join Rithum, you can expect to work with smart risk-takers, courageous collaborators, and curious minds.

As part of the Rithum team, you are valued, supported, and included. Guided by a transparent culture and accessible, approachable leadership, we offer career opportunities aligned to your ambitions and talents. To ensure work and life balance works for you, we also offer an array of resources to support you and your families, including comprehensive benefits and wellness plans.

At Rithum you will:

• Partner with the leading brands and retailers.
• Connect with passionate professionals who will help support your goals.
• Participate in an inclusive, welcoming work atmosphere.
• Achieve work-life balance through remote-first working conditions, generous time off, and wellness days.
• Receive industry-competitive compensation and total rewards benefits.

Benefits 

• Medical, dental and vision benefits: Affordable health care plans and company HSA contributions, starting on Day 1
• A 6% 401(k) match
• Competitive time off package with 20 days of Paid Time Off, 9 paid company holidays, 2 paid floating holidays, 7 paid sick days, 2 Wellness days, and a paid volunteer day
• 12 weeks primary caregiver leave & 4 weeks secondary caregiver leave
• Accident, critical illness, and hospital indemnity insurance
• Pet insurance
• Legal assistance and identity theft insurance plans
• Life insurance 2x salary
• Access to the Calm app, MoveSpring, and Employee Assistance Program
• Remote work stipend for internet, cell phone, office furniture and supplies
• Culture and team-building activities
• Tuition assistance
• Career development opportunities
• Charitable contribution match up to $250 per year

Rithum is an equal opportunity employer. We celebrate diversity and are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic. All employment is decided on the basis of qualifications, merit, and business need.

We're committed to providing reasonable accommodations in accordance with the law for qualified applicants. If you require assistance during the interview process due to a medical condition or need support accessing our website or completing the application process, please reach out to us by completing the Accommodations Request Form. Your comfort and accessibility are important to us, and we're here to ensure a seamless experience as you explore opportunities with our team.