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Apple

Maintenance & Operations Manager

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San Jose, California, United States

3d ago
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Job Description

Description

Description
The Maintenance and Operations Manager, is responsible for driving key maintenance deliverables and leadership of the maintenance teams and the compliance team. The role reports to the Senior Manager, Facilities Operations. Key duties: • Ensure the successful execution of all maintenance operations, including preventive and corrective maintenance, across designated facilities. • Oversee the compliance team, ensuring all conveyance systems are properly permitted and inspected. • Establish a best-in-class maintenance organization by establishing KPIs for all employees—managers, supervisors and technicians. Hold the team accountable for productivity, timeliness, and quality by collecting data and disseminating metrics to support those performance indicators. • Provide outstanding customer service, enabling internal Apple customers to do their life’s best work in safe, well-maintained facilities. • Continuously improve a structured preventive maintenance program to minimize equipment failures and downtime. • Maintain accurate and audit-ready compliance records, ensuring all inspections, permits, and safety protocols are up-to-date. Address regulatory feedback proactively. • Act as the primary point of contact for emergency maintenance incidents, ensure immediate action, clear communication, and timely resolution without requiring leadership intervention. • Provide consistent and proactive updates to leadership on operational performance, maintenance trends, and potential risks. • Oversee third-party maintenance and service vendors to ensure timely and high-quality service delivery. Monitor costs, budgets, contract compliance, and vendor performance. • Identify inefficiencies in current processes and propose solutions to improve service levels, operational efficiency, and cost-effectiveness.

Minimum Qualifications

Minimum Qualifications
  • Direct experience managing work order systems, preventive maintenance programs, and technician performance in a high-demand environment.
  • 10+ years experience in facilities maintenance, operations management, or a related field, overseeing complex maintenance programs, service requests, and compliance processes.
  • Prior experience managing a team, including performance oversight, accountability enforcement, coaching, and development of employees.
  • High school graduate or equivalent, with technical training courses or technical school background.

Key Qualifications

Key Qualifications

Preferred Qualifications

Preferred Qualifications
  • Demonstrated leadership and success in employee development and mentoring including fostering collaboration, continuous performance feedback and motivating the team to develop and utilize tools for more efficient project management and improved customer service.
  • Strong problem solving, analytical and organizational skills.
  • Self-driven initiative to implement best practices in building maintenance, thinking critically and creatively about how to regularly improve process and operations.
  • Demonstrated ability to quickly grasp new technology and complex workflows.
  • Excellent communication and presentation skills, communicating successfully with all levels of an organization.
  • Ability to manage customer service issues involving employees in a professional and positive manner.
  • Extremely proactive, responsive, and upbeat.
  • Demonstrated success in managing multiple projects, priorities, and people concurrently in a fast-paced, high growth, and results driven environment.

Education & Experience

Education & Experience

Additional Requirements

Additional Requirements

Pay & Benefits

Pay & Benefits
  • At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $178,900 and $269,400, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

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  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

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