IT Specialist (contract to hire)

BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit www.bitgo.com.

We are opening a brand new office in Downtown Toronto and we are looking for an IT Specialist to maintain, upgrade and manage our software, hardware and networks while providing support for a global staff of employees and contractors. Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly and also have the patience to communicate with a variety of interdisciplinary teams and users. Your goal will be to ensure that our staff's IT experience runs smoothly and efficiently.

Responsibilities:

• Install and configure software and hardware.
• Manage IT help desk and technology tools.
• Provision accounts and configure & deploy workstations.
• Monitor performance and maintain systems according to requirements.
• Troubleshoot issues and outages.
• Ensure security policies are followed.
• Upgrade systems with new releases and models.
• Develop expertise to train staff on new technologies.
• Maintain an internal wiki with technical documentation, manuals, and IT policies.
• Follow our change management process.
• Maintaining accurate asset inventory.
• Other IT related responsibilities as assigned.

Requirements:

BitGo is looking for people who are passionate about their craft, have pride in their work, take full ownership for their work and projects, and believe in a transparent and collaborative culture with the goal of making BitGo successful.

• Proven experience as an IT Specialist, IS Technician or similar role.
• Experience with endpoint deployment, networks (LAN, WAN) and patch management.
• Knowledge of system security.
• Familiarity with various operating systems and platforms, specifically Google Workspace, Slack, JAMF, MacOS, and Ubuntu.
• Resourcefulness and problem-solving aptitude.
• Excellent communication skills.
• Able to analyze and prioritize incoming requests and alerts.
• Minimum of 3 years of relevant experience.
• Self-motivated and research-driven.
• Available off hours for urgent requests and weekly IT meetings.

Preferred Background:

• BS/BA in Information Technology, Computer Science or a related discipline is a plus.
• Professional experience (Jamf, Atlassian, Slack, Google Workspace, MacOS, Linux).
• Certification in the technologies mentioned above is a plus.

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

*Benefits may vary based on location 

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.