IT Support Specialist

Hi there! Thanks for stopping by 👋

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an IT Support Specialist to join our IT team in Toronto. As a vital part of the IT Support team, you will be responsible for providing all employees with the hardware and software they need to perform the best work of their lives. Assisting folks throughout the organization with any technical support issues or questions they may have.

Your work will have a direct impact on supporting all Lightspeed employees across our global offices and remote workers. Come and join our 24/7 follow-the-sun IT Support crew.

What you’ll be responsible for

• Identifying, diagnosing, and resolving technical issues.
• Providing and replacing tech equipment.
• Providing standard software access.
• Ensuring desk, meeting room, and office setups are in working order.
• Documenting, tracking, and monitoring issues through a service desk.
• Referring, proposing, and creating help articles.
• Keeping the IT Asset inventory up to date.
• Actively contributing to ongoing process improvements by taking initiatives.
• Assisting in administration and maintenance of existing IT systems, and implementation of new IT technologies.
• Assisting in administration and maintenance of AV.
• Assisting in software and SaaS license management duties in order to ensure compliance and cost controls.
• Performing other duties or special projects, as required, in support of the departments’ goals.

What you’ll be bringing to the team

• Your customer-first mindset.
• Your ability to listen with empathy.
• 2+ years of experience with: 

• GSuite and/or O365 administration
• Single Sign-On and Multi-Factor Authentication (e.g. Okta, OneLogin)
• Service Desk Platforms (JIRA, Zendesk, ServiceNow)
• Enterprise Mobile Device Management 

• Experience with MacOS is a plus.
• Confident, articulate, and professional speaking skills
• Ability to write clearly and succinctly, free from errors and tech jargon.
• Reliability as a teammate.
• Troubleshooting skills and excellent follow-through.
• Knowledge of technical documentation is a plus.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

• Flexible hours and hybrid work (can be remote in Georgia)
• People Experience — Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit — expense up to 1300 GEL per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App — whether it is meditation, coaching or counseling you need — each employee gets access to this platform.
• Support to talk with external Russian speaking psychologists (up to 7 sessions/year)
• A medical insurance plan that covers dental care
• At Lightspeed we value your professional development; you’ll have regular performance reviews and opportunities to make growth
• Variety of resources. We provide Apple MacBooks for work, free access to LinkedIn Learning for any course of your choice and cover 50% of the cost of SkyEng English classes
• Time off to volunteer and give back to your community
• Awesome office space located in Saburtalo (Tbilisi)
  
  #LI-AK2

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.     Lightspeed handles your information in accordance with our Applicant Privacy Statement.